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Price Guarantee

We’ve recently made some changes to our Price Guarantee.

Please see the full details below.

Found a better price?

Let us know and we’ll match it.

We check thousands of hotel prices every day to make sure you pay unbeatably low prices when you book with us. We’re convinced you won’t find your hotel cheaper but if you do, we’ll offer you the difference. That’s our Price Guarantee and it’s just one of the ways we help you find the perfect hotel.

With our Price Guarantee, you can:

  • Price match right up until the day before check in
  • Book at over hundreds of thousands hotels worldwide
  • Request a Hotels.com coupon for the price difference if your booking is non-refundable
  • Request a refund for the price difference if your booking is refundable and you have found the cheaper price on another website
  • If your booking is refundable and now available at a cheaper price on Hotels.com, cancel your existing booking and rebook the cheaper price, or call us and we can do it for you

Here’s how it works

Found a better price?

Check it’s the same room at the same hotel on the same dates

Submit your request

For refundable bookings where the cheaper price is available on Hotels.com, call our Customer Service or alternatively cancel your existing booking online under Your Bookings when signed into your Hotels.com account and rebook online at the cheaper price.

For non-refundable bookings or refundable bookings where the cheaper price is available on another website, just fill out the form below and we’ll check the details.

All requests must be made by 23:59 the day before your stay at the latest.

We’ll rebook or offer you the difference

If you find the cheaper price on another website, we’ll check the details of your booking and refund you the difference immediately or, if you are paying at the hotel, after you have completed your stay. Your bank can take up to 30 days to process this.

If you find the cheaper price on Hotels.com and give us a call, we’ll rebook the cheaper price and refund the original (higher priced) booking. We will refund you immediately but your bank can take up to 30 days to process this.

For a non-refundable booking:





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