Dubai, United Arab Emirates
It was the start of our Singapore-Malaysia-Thailand tour and this was the first hotel we were taken to. we got such a shock that for the rest of the tour our biggest worry became the hotel rooms. Very badly maintained property, worn out carpets and towels, rude and unhelpful reception which is always asking for additional money, small stinking rooms. the only saving grace was jovial restaurant staff at breakfast. We tried to get as tired during the day as possible so that we could go and sleep.
GlobalPremiumHotels, Guest Relations Manager at Fragrance Hotel – Selegie, responded to this review
Thank you for your feedback.
I am sorry to learn of your less than satisfying hotel stay at the mentioned hotel. I had noted your concerns on the hotel’s room condition and had collated these information for further review by the Management. Your feedback will greatly assist the hotel to plan and seek for improvements in order to enhance the guest’s stay experience.
Customer Relations Manager