Gwen V (49 reviews)
I stayed just 1 night due to my broken air conditioner at home during a heat wave. I like the Kimpton brand have always wanted to see inside this hotel. As usual the decor was chic, rooms clean comfortable and the location is outstanding; if you are a Karma member the wifi $10 bar credit are included (free!). If I was from out of town I would love this area. What makes this place outstanding however is the friendly, dog loving professional staff. I ate breakfast Sun morning the team was very friendly food was tasty. The front desk housekeepers all greeted me warmly with smiles. But the standouts for me were the valet team hands down. At first I was annoyed at the price to valet however when I couldn’t find on street parking I just did it thank goodness I did! The next day I had a flat tire-apparently I drove over a nail it didn’t deflate until the morning. Those valet men acted as if this was very personal to them I was a member of their family. They jumped to change my flat-in 100 degree heat!-all to find out my spare was flat too; ugh. I told them I had AAA but they stayed with me even offered to run to get an air pump when AAA was taking a long time. It was so hot humid but they were really concerned about me until I got going again I am so very grateful. Everyone especially Male(sp) his supervisor are golden in my book. Stay here.
Customer Service is Excellent
Barbara S (12 reviews)
Chevy Chase, Maryland
I came into the hotel exhausted after helping to move my daughter into her apartment on a very warm day. I made a comment that I could not wait to rest with a glass of wine and the gentlemen behind the desk started to leave towards the bar to get me that glass of Presecco. I told him I would get it later myself but that is how lovely the customer service is at this hotel. There was a minor problem in the room and once they learned about it they thanked my husband for letting them know and proceeded to give us a credit which we did not ask for or expect (but appreciated).
I stayed in this hotel twice and will do so often in the future. The rooms are very comfortable- the decor lovely but playful- Love the elevators- I have enjoyed the stays particularly the welcoming, efficient customer service.
Mark_HayesPHL, General Manager at Kimpton Hotel Palomar Philadelphia, responded to this review
I’m exhausted just thinking about having to move into another apartment. You definitely deserved a glass of prosecco, not to mention a couple more days of rest and relaxation. Hopefully you booked one of our spas or suites because they have an enormous spa tub. nothing like quality hydration therapy! Sorry to hear about the hiccup, but glad that we were able to rectify it in short order. Can’t wait to welcome you back soon!