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Our Services

How to access hospice care and place a patient on the hospice programme

Patients needing hospice care can contact Hospice themselves or a family member can telephone the Intake Officer on 011 422 1531. Alternatively contact can be made by the patient’s doctor, social worker or other appropriate person. It is a stipulation that the patient must want hospice care, be aware of their diagnosis and be aware that we have been approached.

Once the intake documentation has been completed, and a medical report from the patient’s doctor has been received, a Nurse from hospice will do an assessment visit and discuss the way forward.

PALLIATIVE CARE, HOME BASED CARE, an IN-PATIENT UNIT, a FRAIL CARE CENTRE, DAY CARE, EMOTIONAL SUPPORT and BEREAVEMENT SUPPORT

Palliative care is the active, total care of patients whose disease is no longer responsive to curative treatment. Control of pain and other distressing symptoms and psychological, social and spiritual support is paramount. The goal of palliative care is the achievement of the best quality of life for patients and their families.

Hospice East Rand provides palliative care for patients with advanced, progressive disease. The focus is on homebased care and extends into the bereavement period.

We offer palliative care for –
• People diagnosed with cancer and HIV/AIDS
• People in the end stage of Motor Neurone Disease
• Aged people in the last stage of life
• Children diagnosed with cancer
• Patients in the terminal phase of a chronic illness
• Support for families of people living with a life limiting illness

Our palliatively trained nurses visit patients in their own homes. The nurse co-ordinates the care and liaises with other hospice team members such as the doctor, social worker, community care workers, volunteer caregivers and other professionals who may be involved in treating the patient.

Care consists of:
• Regular visits by the Hospice Nurse as is appropriate to the patient’s condition.
• Pain and symptom control.
• Nursing management such as how to deal with incontinence, wound dressing, prevention of bed sores, colostomy care.
• Advice regarding nutrition and feeding.
• Equipment such as commodes, wheelchairs, mattresses, sheepskins and walkers may be loaned by hospice patients.
• Emotional support.

Our Homecare Nurses visit patients residing in the Ekurhuleni Metropolitan region (Nigel, Springs, Benoni, Boksburg, Brakpan, Kempton Park, Germiston, Edenvale, Bedfordview and the township areas in these regions). On average, 240 patients receive our care each month.

Hospice Nurses are available telephonically 24 hours a day for emergencies which our registered patients may experience.

Hospice East Rand has a 5 bedded facility situated at 218 Kemston Ave, Benoni. The Unit offers short term stay and provides 24 hour specialised care for patients who cannot be treated at home. This may be due to deterioration in the patient’s condition or the need for medical intervention for unmanageable symptoms. Patients can also be admitted to the Unit to allow family members a short period of respite.

We are in the unique position of having a long term Care Centre attached to our In Patient Unit. Five single rooms are available and comprehensive nursing care for the residents is provided. A fixed monthly tariff is charged and this is payable in advance. Residents are encouraged to add a few personal belongings to the furnished rooms to create a familiar and comforting feeling.

DAY CARE PROGRAMMES

We offer Day Care Programmes in Benoni and also in Vosloorus for those patients who are well enough to attend. These services are invaluable to patients providing an outing with a programme of interesting activities, a tasty meal and the company of other people. Hospice (Benoni) runs a day care facility each Wednesday and in Vosloorus twice weekly on Tuesday and Wednesday. Transport can be arranged.

The changing dynamics of family life, which are brought about by terminal illness, can impair communication and cause anguish and fear. Caregivers are volunteers who have specialised training, and have the necessary counselling skills to discuss problems. This can make a meaningful difference to patients and families enabling them to be more effectively involved in all aspects of their care.

Our Hospice offers bereavement counselling to anyone who has suffered the loss of a loved one.

PAYING FOR HOSPICE CARE

If a patient has a medical aid, an account for our services will be submitted to them for payment at the end of the month. Non medical aid patients are charged a set fee at the end of the month but THE PROVISION OF OUR SERVICES IS NOT DEPENDANT ON THE ABILITY TO PAY.

We are a non-profit organisation and in order to be able to continue providing our services we need to raise funds through various projects in the community. Bequests left to the organisation are deeply valued.

HOSPICE EAST RAND COVERS

Benoni; Boksburg; Brakpan; Edenvale; Bedfordview; Germiston; Kempton Park; Nigel; Springs; and township areas in these regions.





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