Planet Fitness Corporate Office – Last Updated June 15, 2017 – Fitness & Instruction – 28 New Hartford Shopping Ctr, New Hartford, NY – Phone Number #yelp,recommendation,san #francisco, #bay #area, #local,business,review,friend,restaurant,dentist,doctor,salon,spa,shopping,store,share,community,massage,sushi,pizza,nails,new #york,los #angeles


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28 New Hartford Shopping Ctr
New Hartford. NY 13413
(315) 765-0343

The gym itself if really cool, but I m here rating an issue I had dealing with both the Fulton Street location in Brooklyn and the corporate office. I had been doubly charged for one full year, and this came to my attention in January. I went to the Fulton Street location, spoke to the manager with the initials LR, who told me she would take care of it. On January 25th I had confirmed my address with her so that the corporate office could send me a refund, in which the manager had told me to expect it in 7-10 business days. On February 21st, I emailed LR asking what the deal was with the refund since I had not received it. She had replied on February 27 telling me I am sorry for the delayed response. I have checked on the status of your refund. There was a slight delay due to our department not being able to view the original email that was sent out. I have sent them all of the proper information and confirmed that they have received it and you will be receiving your refund within the next week and a half. I apologize again for any inconvenience. Please feel free to conntact me with any questions or concerns via email or phone. On March 16th, I emailed LR once again with news that I had not received the refund. No reply. On March 26th, I emailed LR once again with news that I had not received the refund. No reply. On April 4th (two days ago) I called the Fulton Street location and spoke to LR. She told me that she had checked one week ago and was sure that they sent it out then. I asked if she could email me the contact information for the person she is corresponding with so I can contact them directly. She said yes. One second after I hung up the phone with her, I emailed her to remind her to send me the contact information. No reply. It s been three months since I was told I would get a refund.

Garbage scam fitness company. Try to cancel because you move, good luck. Do not sign up here you can never leave. I tried calling corporate office and the execs phone messages system was full. Run away fast that will help you burn calories

To Whom It May Concern: As Mahatma Gandhi once said, A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. I wonder if the staff at Planet Fitness – Canarsie, Brooklyn would benefit from being made aware of this little quote. I have been a member at the Planet Fitness – Canarsie, Brooklyn location for over four years, and as a loyal member I would like to draw your attention to several negative features that have been constantly occurring in the gym over time. First, I have noticed the chronic unsanitary and unhygienic conditions that have been prevailing and persisting for almost a year. Whether it s during peak hours or not, the gym has become a dumping ground filled with filthy paper littered all around the floors; on the machines; and along the walls. Also, the floors are constantly plagued with empty water bottles and the like. Second, the bottles of cleaning solution are almost always empty and/or defective, proving them unable to use. After approaching the front desk to notify them on several occasions, once instance I was told that, my co-worker left to pick-up some food and I m the only one on duty. Even, I m the only one here right now and I m not allowed to leave my post. I find it unacceptable that sanitary inspectors fail to assess the cleanliness of the gym on a regular basis throughout the day, especially on the weekends. Finally, the machines are frequently in a state of disrepair and are inoperable more often than not. This degradation of service is unfortunate because I greatly enjoy exercising at Planet Fitness – Canarsie. I would like to hear from you about your plans for updating and maintaining the gym so that I can decide whether or not to renew my membership for another year. If I have not heard from you soon, I am afraid I will have to cancel my membership indefinitely. I eagerly await your attention to this matter. Respectfully, Ashaki J.

58.00 cancelation fee on top of an annual fee. It s 2016, enough with the scams. We re not stupid and we all know how easy computers have made enrollment. PS 5 years working in gyms myself.

Planet Fitness Corporate Office

The gym itself if really cool, but I m here rating an issue I had dealing with both the Fulton Street location in Brooklyn and the corporate office.

I had been doubly charged for one full year, and this came to my attention in January. I went to the Fulton Street location, spoke to the manager with the initials LR, who told me she would take care of it.

On January 25th I had confirmed my address with her so that the corporate office could send me a refund, in which the manager had told me to expect it in 7-10 business days.

On February 21st, I emailed LR asking what the deal was with the refund since I had not received it. She had replied on February 27 telling me I am sorry for the delayed response. I have checked on the status of your refund. There was a slight delay due to our department not being able to view the original email that was sent out. I have sent them all of the proper information and confirmed that they have received it and you will be receiving your refund within the next week and a half. I apologize again for any inconvenience. Please feel free to conntact me with any questions or concerns via email or phone.

On March 16th, I emailed LR once again with news that I had not received the refund. No reply.

On March 26th, I emailed LR once again with news that I had not received the refund. No reply.

On April 4th (two days ago) I called the Fulton Street location and spoke to LR. She told me that she had checked one week ago and was sure that they sent it out then. I asked if she could email me the contact information for the person she is corresponding with so I can contact them directly. She said yes. One second after I hung up the phone with her, I emailed her to remind her to send me the contact information. No reply.

It s been three months since I was told I would get a refund.

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To Whom It May Concern:

As Mahatma Gandhi once said, A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. I wonder if the staff at Planet Fitness – Canarsie, Brooklyn would benefit from being made aware of this little quote.

I have been a member at the Planet Fitness – Canarsie, Brooklyn location for over four years, and as a loyal member I would like to draw your attention to several negative features that have been constantly occurring in the gym over time.

First, I have noticed the chronic unsanitary and unhygienic conditions that have been prevailing and persisting for almost a year. Whether it s during peak hours or not, the gym has become a dumping ground filled with filthy paper littered all around the floors; on the machines; and along the walls. Also, the floors are constantly plagued with empty water bottles and the like.

Second, the bottles of cleaning solution are almost always empty and/or defective, proving them unable to use. After approaching the front desk to notify them on several occasions, once instance I was told that, my co-worker left to pick-up some food and I m the only one on duty. Even, I m the only one here right now and I m not allowed to leave my post. I find it unacceptable that sanitary inspectors fail to assess the cleanliness of the gym on a regular basis throughout the day, especially on the weekends.

Finally, the machines are frequently in a state of disrepair and are inoperable more often than not.

This degradation of service is unfortunate because I greatly enjoy exercising at Planet Fitness – Canarsie. I would like to hear from you about your plans for updating and maintaining the gym so that I can decide whether or not to renew my membership for another year. If I have not heard from you soon, I am afraid I will have to cancel my membership indefinitely. I eagerly await your attention to this matter.

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