#adelphi hotel liverpool
Liverpool s Adelphi Hotel handed a zero-star food hygiene rating
The Britannia Adelphi Hotel in Liverpool, one of Britannia Hotels flagship properties.
Liverpool’s landmark Adelphi Hotel has a zero-star food hygiene rating.
The hotel, which came under fire in November after a customer shared photos of his “filthy” 150-a-night room. has been told its kitchens are in need of urgent improvement.
Liverpool council environmental health teams slapped the city centre hotel with the lowest rating in an inspection in September.
Food hygiene and safety was marked as “poor”, structural compliance – whether the building is fit for purpose – classed as “bad” and the inspectors had “no confidence” in the hotel’s management.
Inspectors looked at whether food is prepared hygienically, whether the kitchens are fit for purpose and how well food safety records are kept.
The council says an investigation is now underway into the hotel. Health inspectors have powers to serve an improvement notice or could even prosecute if the hygiene breaches are found to be that serious.
A spokesman said: “We are in discussions with the Adelphi with the aim of supporting them to address the issues, but as there is an ongoing investigation we can’t comment further at this stage.”
The Adelphi’s two restaurants, Jenny’s Carvery and Crompton’s, have become the subject of mixed reviews online.
Jenny’s, which has a three-star rating on TripAdvisor, is described as “a place to avoid”, with some diners warning “chaos!” and “don’t go there”.
Some customers, however, described the food as “yummy” and “better than it looked”.
On December 1, ‘Silverback97’ from Glasgow wrote: “Do not be tempted by this place, it is terrible!
“If we were asked to pay for this meal we would have refused.”
The hotel, which is a Grade II listed building is more than 100 years old and was once known as “the most luxurious hotel outside of London,” attracting big names such as Laurel and Hardy, Frank Sinatra and Bob Dylan.
The Adelphi Hotel
During the 20th century, when the city was used as a major arrival and departure point for ocean liners, wealthy passengers would stay at The Adelphi before embarking to North America.
But the hotel’s reputation has been tarnished by criticism.
In November, Peter Moss took pictures of 150-a-night room 578 after a “dreadful” stay.
He claimed the room had broken furniture, the window would not close and that it was dusty and dirty with damp and condensation stains.
Mr Moss claimed that his email of complaint and follow-up letter have been ignored by Adelphi bosses.
Britannia, which owns the hotel, was last year named by Which? magazine as the worst hotel group in Britain following a survey.
The company declined to comment.