Britannia Hotels is the worst chain in UK, satisfaction survey finds #horse

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Britannia Hotels is the worst chain in UK , satisfaction survey finds

John Cleese as Basil Fawlty, whose hotel is a byword for poor service BBC

With “rundown” hotels that are “well past their best-by-dates”, Britannia Hotels’ accommodation is said to be more Fawlty Towers than first class.

Now, the hotel group, used by the Home Office to house asylum seekers, has been rated the worst hotel chain in the UK for the second year in a row by the consumers’ association magazine Which?

Ranked last out of 29 chains, Britannia Hotels was awarded just one star – the lowest possible rating – for categories including bedrooms, cleanliness and whether the description of the hotel matched reality.

The Which UK hotel satisfaction survey, based on 5,888 member-experiences, ranked each chain according to an overall customer score based on categories such as customer service, food and value for money. Britannia Hotels, which fared poorly in all categories, achieved 33 per cent for its overall score – 3 per cent lower than in 2013, when it was also bottom of the poll.

The Britannia group, owned by businessman Alex Langsam, has previously acknowledged its problems and plans to “improve the standard” of its hotels, which include the Adelphi Hotel in Liverpool, Bosworth Hall Hotel in Warwickshire, The Grand in Scarborough, the Royal Albion Hotel in Brighton and the Russ Hill Hotel in Surrey.

The Roundhouse Hotel and Heathlands Hotel in Bournemouth and The Grand Burstin Hotel in Kent have been used by the Home Office to temporarily house more than 280 asylum seekers this year due to “overcrowding” at London’s detention centres. The group was unavailable for comment yesterday.

Premier Inn and Travelodge are the most used chains according to the survey, together accounting for more than half of all hotel stays. Premier Inn, visited by 668 members, gained four stars across the board, and an 81 per cent customer satisfaction score. The UK’s largest hotel brand came second only to Sofitel, which was awarded five stars in nearly every category and an 83 per cent customer rating.

Travelodge achieved a 60 per cent overall customer score, improving by 10 per cent since last year. The chain was placed in the bottom three in both 2012 and 2013, but has since invested £57m.

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Britannia Hotel, City Centre Manchester Deals – Reviews, Manchester #lifecare #hospice

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Britannia Hotel, City Centre Manchester

“Have stayed here before, lovely hotel, really good value for money. “

“Our room was a large suite which was a lovely surprise. It was clean and comfortable with lots of wardrobe space. The breakfast was also ver. “

“Very nice hotel, bed was so comfortable I had the bed night sleep. Only complaint was I booked a room with free internet and I didn t get it. “

“Stayed in a Superior room for an extra £10. Was large with seating area and large bathroom. Hotel is clearly not modern but enjoyed the char. “

About the hotel

Dating back to 1858 this City Centre grade II listed building is situated in the heart of City centre Manchester within a 5 minute walk of all mainline stations. All 363 bedrooms have recently been tastefully decorated and all furnished with TV, Hairdryer, Trouser Press and Tea & Coffee making facilities. There are some rooms that do not have a window but most of these have skylights, ideal for the budget conscious! The hotel also boasts two great restaurants that include Jenny’s Restaurant, with its excellent value for money 3-course Carvery Lunch and Dinner and The Overstuffed Pizzeria, with a varied selection of Italian Dishes and lighter meals in bright surroundings.

The Britannia Hotel Manchester also offers four bars, Cromptons being the residents bar, Jenny’s serving the restaurant, the vibrant Waves Bar (open till late for residents and non-residents) and Bar Rogue, a popular Nightclub in the city centre. There are nine first-class Conference rooms available for any occasion and cater for up to 200 people. ‘LIMITED FREE WI-FI’ is free to all guests and is available throughout the building. Our multi-national reception staff would like to welcome you to our hotel.

Directions

Facilities Show/hide

Main Disabled Facilities. 24 Hour Reception. Cots available. Smoking allowed in bedrooms. Tea/Coffee making facilities in each room. Hairdryer in each room. Telephone In Each Room. 24 Hour Room Service. Concierge. Wake Up Call Available. Pets Allowed. Doctor on call. Porter. Ground floor bedrooms. Public Air Conditioning Business Wi-Fi Available. Meeting Facilities. In-room Broadband. Wi-Fi Available In Public Areas. Wi-Fi Available In Rooms Dining Restaurant. Lounge Menu. Bar In Room Entertainment TV. Satellite TV. Radio Parking Car Parking Available Offsite Accessibility Disabled Access Bedrooms. Disabled toilets on ground floor. Wheelchair Access. Wheelchair Access To Bar. Wheelchair Access To Conference Rooms

Can’t find the facilities you’re looking for?

  • Call us on 0333 300 1007 and we’ll help find the perfect hotel for you
  • Call
  • Useful Info Show/hide

    Check-in From 14:00 hours Check-out Until 11:00 hours Important information 20/06/2013 to 31/12/2019 – Important Information: The hotel will charge a £2 administration fee on all credit card transactions. Guest are required to show photo identification and valid credit card upon check-in. The price shown is based on the occupancy and dates you have searched for. Prices and availability are subject to change based on the arrival date, number of nights and occupancy searched for. All prices are inclusive of all local taxes. Pets Pets are allowed

    Customer Reviews

    Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

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    All reviews ( 346 )





    Britannia Hotels is the worst chain in UK, satisfaction survey finds #lowest

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    Britannia Hotels is the worst chain in UK , satisfaction survey finds

    John Cleese as Basil Fawlty, whose hotel is a byword for poor service BBC

    With “rundown” hotels that are “well past their best-by-dates”, Britannia Hotels’ accommodation is said to be more Fawlty Towers than first class.

    Now, the hotel group, used by the Home Office to house asylum seekers, has been rated the worst hotel chain in the UK for the second year in a row by the consumers’ association magazine Which?

    Ranked last out of 29 chains, Britannia Hotels was awarded just one star – the lowest possible rating – for categories including bedrooms, cleanliness and whether the description of the hotel matched reality.

    The Which UK hotel satisfaction survey, based on 5,888 member-experiences, ranked each chain according to an overall customer score based on categories such as customer service, food and value for money. Britannia Hotels, which fared poorly in all categories, achieved 33 per cent for its overall score – 3 per cent lower than in 2013, when it was also bottom of the poll.

    The Britannia group, owned by businessman Alex Langsam, has previously acknowledged its problems and plans to “improve the standard” of its hotels, which include the Adelphi Hotel in Liverpool, Bosworth Hall Hotel in Warwickshire, The Grand in Scarborough, the Royal Albion Hotel in Brighton and the Russ Hill Hotel in Surrey.

    The Roundhouse Hotel and Heathlands Hotel in Bournemouth and The Grand Burstin Hotel in Kent have been used by the Home Office to temporarily house more than 280 asylum seekers this year due to “overcrowding” at London’s detention centres. The group was unavailable for comment yesterday.

    Premier Inn and Travelodge are the most used chains according to the survey, together accounting for more than half of all hotel stays. Premier Inn, visited by 668 members, gained four stars across the board, and an 81 per cent customer satisfaction score. The UK’s largest hotel brand came second only to Sofitel, which was awarded five stars in nearly every category and an 83 per cent customer rating.

    Travelodge achieved a 60 per cent overall customer score, improving by 10 per cent since last year. The chain was placed in the bottom three in both 2012 and 2013, but has since invested £57m.

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    Britannia Hotels is the worst chain in UK, satisfaction survey finds #hospice

    #brittania hotels

    #

    Britannia Hotels is the worst chain in UK , satisfaction survey finds

    John Cleese as Basil Fawlty, whose hotel is a byword for poor service BBC

    With “rundown” hotels that are “well past their best-by-dates”, Britannia Hotels’ accommodation is said to be more Fawlty Towers than first class.

    Now, the hotel group, used by the Home Office to house asylum seekers, has been rated the worst hotel chain in the UK for the second year in a row by the consumers’ association magazine Which?

    Ranked last out of 29 chains, Britannia Hotels was awarded just one star – the lowest possible rating – for categories including bedrooms, cleanliness and whether the description of the hotel matched reality.

    The Which UK hotel satisfaction survey, based on 5,888 member-experiences, ranked each chain according to an overall customer score based on categories such as customer service, food and value for money. Britannia Hotels, which fared poorly in all categories, achieved 33 per cent for its overall score – 3 per cent lower than in 2013, when it was also bottom of the poll.

    The Britannia group, owned by businessman Alex Langsam, has previously acknowledged its problems and plans to “improve the standard” of its hotels, which include the Adelphi Hotel in Liverpool, Bosworth Hall Hotel in Warwickshire, The Grand in Scarborough, the Royal Albion Hotel in Brighton and the Russ Hill Hotel in Surrey.

    The Roundhouse Hotel and Heathlands Hotel in Bournemouth and The Grand Burstin Hotel in Kent have been used by the Home Office to temporarily house more than 280 asylum seekers this year due to “overcrowding” at London’s detention centres. The group was unavailable for comment yesterday.

    Premier Inn and Travelodge are the most used chains according to the survey, together accounting for more than half of all hotel stays. Premier Inn, visited by 668 members, gained four stars across the board, and an 81 per cent customer satisfaction score. The UK’s largest hotel brand came second only to Sofitel, which was awarded five stars in nearly every category and an 83 per cent customer rating.

    Travelodge achieved a 60 per cent overall customer score, improving by 10 per cent since last year. The chain was placed in the bottom three in both 2012 and 2013, but has since invested £57m.

    We’ve noticed that you are using an ad blocker.

    Advertising helps fund our journalism and keep it truly independent. It helps to build our international editorial team, from war correspondents to investigative reporters, commentators to critics.

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    Thank you for your support.

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    The Britannia Hotel – Welcome – Hotel Rome Centre #what #is #a

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    Welcome to The Britannia Hotel

    STAY 2 NIGHTS AND SAVE -.

    Book your room for 2 nights an.

    In the centre of Rome, only 200 meters from the Teatro dell’Opera opera house and the Repubblica metro station, an elegant nineteenth century building houses The Britannia Hotel, a refined boutique hotel with a particularly British atmosphere. The elegant Art Nouveau architecture of this building commissioned by Prince Don Filippo Orsini in 1865 is combined with sophisticated and charming spaces that set the scene for a warm welcome with a very professional attitude.

    The careful attention to detail and the exclusive atmosphere of the rooms furnished in genuinely British style combine to create the intimate and classy environment of The Britannia Hotel. The prime location in the heart of the Eternal City is complimented by the privacy of the 33 comfortable and welcoming rooms, some of them also enhanced by a discreet terrace filled with plants and attractive greenery. All of the rooms, which include the exclusive Open Suite, have comfortable beds with large mattresses, to ensure that guests will enjoy the rest and relaxation they deserve after a busy day’s sightseeing in Rome.

    These intimate and elegant chambers are equipped with top quality linen, private bathrooms with spacious showers or baths, satellite TV with LCD screens, a free high-speed Wi-Fi internet connection, a safe, an ironing board and a UV sun lamp. A kettle for making hot drinks is available, with a selection of tea and coffee, and we also offer guests a selection of free items in the mini-bar upon arrival.

    The day begins with a tasty American buffet breakfast for our guests, with the carefully selected flavours of a genuine and complete buffet based on “zero kilometre” organic products, with low-calorie and gluten-free options. Also children can enjoy a special breakfast with a range of tasty items specifically intended for them.

    The Lounge Bar at The Britannia Hotel has a calm and intimate atmosphere and you can enjoy moments of total relaxation here, while tasting a drink prepared by our expert barmen.

    Located less than 15 minutes’ walk from the Trevi Fountain and the main tourist sites of Rome, just 600 meters from the central Termini railway station and well-connected to Rome’s public transport services (with extensive bus and tram routes and an underground sy tem), The Britannia Hotel is the ideal starting point for a stay during which you can discover the fascinating sights, sounds and treasures of Rome.





    Hotel Britannia Canary Wharf, London, UK #hotel #find

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    Britannia International Hotel Canary Wharf

    Britannia International Hotel Canary Wharf has spacious rooms and limited free WiFi access in public areas. Just 600 m from Canary Wharf Underground Station, the hotel has a leisure centre, restaurant and pizzeria. The traditional rooms at Britannia

    Britannia International Hotel Canary Wharf has spacious rooms and limited free WiFi access in public areas. Just 600 m from Canary Wharf Underground Station, the hotel has a leisure centre, restaurant and pizzeria.

    The traditional rooms at Britannia International Canary Wharf have private bathrooms, some with spa baths. All rooms have tea coffee making facilities and a work desk. Many have Docklands views.

    At an extra cost, guests can enjoy Spindles Health and Leisure Club, featuring a swimming pool, spa bath, sauna and steam room. There is also a modern gym, with fitness classes and personal trainers available.

    Jenny’s Restaurant serves traditional British cuisine and cooked breakfasts. The Pizzeria offers Italian cuisine, light lunches and snacks.

    The Hotel Britannia International Canary Wharf is a 10-minute drive from the O2 Arena, and Millwall is 15 minutes’ walk away. Greenwich can be reached in 15 minutes’ drive, and on-site parking is available.





    Britannia Hotels – Hotel Breaks #last #minute #hotels #deals

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    Britannia Hotels

    From city destinations to coastal retreats Britannia hotels boast 36 hotels across the UK. If you are searching for a short break that doesn’t break the bank then Britannia hotels offer a superb range of hotels in prime locations. Britannia hotels have properties in London, Manchester, Liverpool and Birmingham, or if you want a break by the sea choose from hotels in Scarborough, Blackpool, Brighton and Bournemouth. With parking packages available close to airports they are the ideal stopover before or after a flight.

    Britannia Hotels Search

    Convenient Locations

    Hotels close to attractions, airports & cities

    Great Amenities

    On site restaurants, health clubs and bars

    Value for Money

    Range of 2* & 3* hotels across the UK

    Park & Stay

    Parking available for seven of the UK’s Airports

    Britannia Hotels

    Grand Metropole Hotel (Blackpool)

    SuperBreak Customer Rating

    Based on 42 reviews

  • from 18.50
  • (per person per 1 night stay)
  • Grand Hotel Scarborough (Scarborough)

    SuperBreak Customer Rating

    Based on 72 reviews

  • from 17.50
  • (per person per 1 night stay)
  • Norbreck Castle Hotel (Blackpool)

    SuperBreak Customer Rating

    Based on 89 reviews

  • from 13.50
  • (per person per 1 night stay)
  • Norbreck Castle (2 Night Offer 2 Dinners) (Blackpool)

    SuperBreak Customer Rating

    Based on 57 reviews

  • from 69.00
  • (per person per 2 night stay)
  • Britannia Hotel Edinburgh (Edinburgh)

    SuperBreak Customer Rating

    Based on 17 reviews

  • from 24.50
  • (per person per 1 night stay)
  • Britannia Heathlands Hotel (Bournemouth)

    SuperBreak Customer Rating

    Based on 18 reviews

  • from 17.00
  • (per person per 1 night stay)
  • Britannia Country House Hotel (Manchester Airport (Nr))

    SuperBreak Customer Rating

    Based on 20 reviews

  • from 22.50
  • (per person per 1 night stay)
  • Daresbury Park Hotel (Chester (Nr))

    SuperBreak Customer Rating

    Based on 69 reviews

  • from 19.50
  • (per person per 1 night stay)
  • Britannia Savoy Hotel (Blackpool)

    SuperBreak Customer Rating

    Based on 43 reviews

  • from 17.50
  • (per person per 1 night stay)
  • Britannia Bournemouth Hotel (Bournemouth)

    SuperBreak Customer Rating

    Based on 52 reviews

  • from 12.50
  • (per person per 1 night stay)
  • Book online or call

    • UK Call Centre open 8am-10pm GMT, 7 days a week
    • 01904 717 362
    • For Groups of 5 rooms or 10+ adults call 01904 420 454
    • (calls charged at standard rates)

    Why book with us?

    • Prices include all taxes
    • No credit card fees
    • No booking fees
    • Established for over 30 years
    • Winner of the Best UK Operator 2016 – Globe Travel