Types of Service
The AlarmNet network’s reliability is assured with a state of the art network control center that houses dedicated communication services and hardware platforms. Hardware servers and communication paths are completely redundant, with hot back-up databases housed in two separate locations. If one system were to have a catastrophic event, the other system can take over without any service interruption. Both locations are equipped with battery and generator backup along with technical support 24 hours-a-day, seven days-a-week for uninterrupted service. This level of sophistication allows us to handle alarm communication for UL listed and critical high-line security installations.
In the AlarmNet architecture, although each of the networks are independent of one another, subscriber radios and Internet transmitters may send messages from one network and be received at nearly any central station location in North America over another technology. The AlarmNet Network Control Center (NCC) accomplishes this integration. This design offers the following important benefits:
1. Integration of Multiple Networks
One of the fundamental principles behind AlarmNet is the integration of different network types. In the AlarmNet architecture, member central stations are equipped with AlarmNet wireless or Internet receiving equipment or both. This equipment communicates directly with the AlarmNet network. Depending on its needs at installation at the protected premise, an installer may choose to use any of the available types of subscriber radios or Internet transmitters, whichever works best for that installation. Although each of the different products may report through a different network, the central station does not need to incur the costs of time, money, or labor to operate, maintain, and integrate all of these networks.
When a central station signs up with AlarmNet, it establishes a network connection scheme between the central station and AlarmNet and as a result gains access to any of its customers at the protected premise through that scheme and the interaction of AlarmNet.
2. Learn One, Know Them All
All of the different subscriber devices used for the different network services have a similar look and feel. The same programming tool is used for most of the devices. All signals are delivered to the central station in a uniform, familiar reporting format. This assures that the central station can receive signals from any type of AlarmNet subscriber; past, present, or future. Once equipped to receive alarm messages from the AlarmNet network, the central station can provide network services to any subscriber without additional expense.
3. Supervision and Speed of Delivery
AlarmNet radios and transmitters are supervised on a regular basis. The supervision is performed automatically, and is transparent to the central station. The AlarmNet network communicates with all AlarmNet devices on a regular basis, assuring that they are operational. The AlarmNet network reports to the central station only when there is a problem. The central station does not need to worry about supervision or maintenance of the network, since the network performs these functions automatically. The central station only receives the signals it needs: actual alarm or trouble messages. When the network receives an alarm, it automatically and immediately forwards the signal to the appropriate central station. The AlarmNet transmission generally will reach the central station before the traditional dialer-based signal, in cases where an AlarmNet device and the digital dialer both send signals.
4. Secure, Redundant, Wireless Protection
Not all competitive wireless subscriber services offered in the market are wireless at both ends. For example, due to the design of the cellular network, competing cellular services deliver signals to the central station over the regular switched telephone network. In these cases, the communications integrity of the central station (and all premises protected by that central station) is vulnerable to the same weaknesses as any landline-dependent customer (line cut, service outages, and natural disasters). Limited services such as these protect only a portion of the communications chain. Standard AlarmNet wireless delivery, however, assures an end-to-end wireless system that provides redundancy, supervision, and verification of message delivery. It only makes sense that the central station should use wireless communications to maintain the same level of security and performance in its communications infrastructure as it does at the protected premises.
In order to maintain a redundant, invulnerable link to subscribers using wireline-terminated networks, a service provider must maintain at least two physically distinct and independent connections to every network type. AlarmNet maintains such connections at every level, saving the central station the expense and complexity of maintaining such an elaborate communications infrastructure. AlarmNet’s connection to the central station also has two layers of redundancy: every central station is equipped with a primary and backup transceiver.