Enterprise Request Management #enterprise #request #management, #erm #approach, #erm #strategy, #erm #model,


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Enterprise Request Management

What is ERM?

World-class service delivery today means a relentless focus on customer-centricity–delighting internal and/or external service consumers in the fastest, easiest and most economical manner possible. Frameworks like ITIL, while not dead, have often been applied incorrectly, leading to more frustration than improvement. Service management best practices in the age of the customer need to be more agile, provide greater choice, and demonstrate value.

Enterprise Request Management, or ERM, is a concept that offers fully integrated business process automation delivered in an intuitive user interface, while employing an integrated back-end delivery model that leverages your existing enterprise software investments. This approach ensures cost-effective enterprise service delivery with first-time fulfillment, resulting in lower costs and happier customers.

Featured Whitepapers

To share your thoughts and insights on ERM, join the Enterprise Request Management Group on LinkedIn.

The problem: Misaligned business processes waste money and frustrate customers

In shared-service environments, organizational entities (e.g. functional departments like IT, HR, facilities, marketing, accounting) use various methods to interact with “customers” (internal or external) who need business services. This includes recording and resolving incidents, defining and delivering services, and fulfilling other needs people have in order to be productive in their jobs.

In general, each business support area has its own systems and processes for managing business services delivery. Organizing service delivery in functional silos may seem logical from a departmental perspective, but it leads to inefficiency at the enterprise level. End users are often required to use different systems (for example, a service catalog limited to IT services), or at least different user interfaces, to request business services from different areas. This duplication of effort wastes time and money, creates frustration, and increased training costs.

Self-Service ROI Calculation

In general, each business support area has its own systems and processes for managing business services delivery. Organizing service delivery in functional silos may seem logical from a departmental perspective, but it leads to inefficiency at the enterprise level. End users are often required to use different systems (for example, a service catalog limited to IT services), or at least different user interfaces, to request business services from different areas. This duplication of effort wastes time and money, creates frustration, and increased training costs.

The answer: Enterprise Request Management (ERM)

The Enterprise Request Management (ERM) approach replaces old-style, proprietary request management approaches with an open model that leverages information in existing enterprise applications and data sources for a centralized, efficient way to manage service requests enterprise-wide.

With ERM, business process automation follows a defined flow that assures all necessary tasks are completed in the proper order. It can include simple tasks (e.g. register a user for system access) or more complex tasks such as onboarding a new employee. Automation is applied wherever possible. ERM is an agile approach that enables organizations to augment their existing tools and processes to be more customer-focused.

ERM encompasses the complete request management process from the initial service request through costing and reporting for continuous process improvement.

Benefits of the ERM approach include:

  • Improved User Experience
  • Centralization of Business Services
  • First time and automated fulfillment
  • Leveraging Existing Systems
About Kinetic Data

Kinetic Data creates software that delights our customers, makes them heroes, and transforms both the organization and the people who work there. Kinetic Data has been doing this for 15+ years and the formula is known, repeatable and ready for consumption.

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LifeBank Placental and Cord Blood Banking – FemmPro OB #femmproobgyn, #femmpro, #professionals


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The time of labor and birth of your baby is a wonderful milestone in your family’s life, and a miraculous new beginning. Your baby’s birth is also the perfect time to collect your newborn’s umbilical cord and placenta blood for cryobanking and storage. While many parents are banking their babies’ cord blood, you can actually do more by banking stem cells from two usable sources of stem cell-rich blood: the umbilical cord and the placenta. This service is called placental and cord blood banking, and it is available only from LifebankUSA which is registered with the FDA.

Why is banking stem cells the right thing to do for your baby?

Banking placental blood in addition to cord blood doubles the number of segments preserved and increases the total number of stem cells available. This is important for two reasons. First, transplanting more stem cells has been shown to increase the probability of transplant success and survival if needed. Second, having multiple segments available may offer the potential to treat additional conditions that may affect your baby and/or other close family members. Whether this child is your first or an addition to your family, you want to do everything you can to provide for your newborn’s well-being now and in the future. Cord blood and placental blood and tissue banking provides you with the ability to collect and preserve potentially lifesaving stem cells and bank even more stem cells. This is accomplished by collecting them from two usable sources of stem cell-rich blood: the umbilical cord and the placenta. And, doing so could one day save the life of your child or a close family member.

FemmPro OB/GYN believes that banking the most stem cells may ensure the best possible outcome for your child or family member in case there is a need for a future transplant. Your doctor simply takes the blood and tissue in a special LifebankUSA collection kit and is sent to their local processing and storage facility in New Jersey.

With LifebankUSA, you also have the option to donate the umbilical cord and placenta to contribute to lifesaving medical breakthroughs that will help save lives through research and transplantation. LifebankUSA accepts donations from any hospital nationwide. So, please consider donating cord blood and placenta to help save lives, even if you make a personal decision not to pursue private banking.

For more information and enrollment, consult with your FemmPro OB/GYN Professional or visit www.LifebankUSA.com .


USB Type-C and Power Delivery #usb #power #delivery, #usb #pd, #usb-pd, #type-c,


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USB Type-C and Power Delivery

New Update: Learn about the new Cypress EZ-PD™ CCG3PA controller

New Update: Learn about the new Cypress EZ-PD™ CCG5 controller

USB Type-C is the new USB-IF standard that solves several challenges faced by today’s Type-A and Type-B cables and connectors. USB Type-C uses a slimmer connector (measuring only 2.4-mm in height) to allow for increasing miniaturization of consumer and industrial products. The USB Type-C standard is gaining rapid support by enabling small form-factor, easy-to-use connectors and cables with the ability to transmit multiple protocols and offer power delivery up to 100 W – a significant improvement over the 7.5 W for previous standards.

USB Type-C Highlights

  • – Brand new reversible connector, measuring only 2.4-mm in height
  • – Compliant with USB Power Delivery 2.0, providing up to 100 W
  • – Double the bandwidth of USB 3.0, increasing to 10 Gbps with SuperSpeed+ USB3.1
  • – Combines multiple protocols in a single cable, including DisplayPort™, PCIe® or Thunderbolt™

For more information on Type-C technology and its applications, please watch the training video available here . This training video explains the technological advances introduced with the new USB IF’s Type-C Specification. It also shows how USB-Type-C can be designed into practical products. The four applications covered in this video are: host design, cable design, peripheral design and power adapter design. Working prototype of Reference Designs are presented for each application area along with design and debug tools.

Cypress’s Type-C controllers are based on Cypress’s PSoC® 4 programmable system-on-chip architecture, which includes programmable analog and digital blocks, an ARM® Cortex®-M0 core and 32 KB of flash memory. This product family is driving the industry’s first Type-C products with top-tier PC makers, enabling them to bring these USB Type-C benefits to market. Cypress has reference designs readily available for EMCA and dongle applications. These are available online and could be used to speed-up our customers design cycle.

USB Type-C Power Delivery and Connectivity – Now supporting USB PD 3.0

Our broad portfolio of USB Type-C and Power Delivery solutions now supports USB PD 3.0!

Get the USB PD 3.0 advantage

Choose from Cypress’ EZ-PD Solutions that:

  • Enable higher power delivery over USB
  • Allow for broader and more optimal use of power sources via Fast Role Swap
  • Support extended messaging (28 Bytes in USB PD 2.0 and 260 Bytes in USB PD 3.0)
  • Enhance bus utilization
  • Improve battery management
  • Interoperate with legacy USB PD 2.0 systems

For more information on our products and USB PD 3.0 support, read the Press Release .

Type-C Product Families

EZ-PD™ CCG1: Industry’s First Programmable Type-C Port Controller
EZ-PD™ CCG2: Industry’s Smallest Programmable Type-C Port Controller
EZ-PD™ CCG3: Industry’s Most Integrated Type-C Port Controller
EZ-PD™ CCG4: Industry’s First Dual-Port Type-C Port Controller
EZ-PD™ CCG4M . Industry’s First Dual-Port Type-C Port Controller with High-Speed Mux
EZ-USB™ HX3C . Industry’s First USB Type-C Hub with PD and USB Billboard
EZ-PD™ CCG3PA: Industry’s Most Integrated Type-C Port Controller for Power Adapter/Mobile Chargers
EZ-PD™ CCG5: Industry’s First Two-port USB-C Controller with Thunderbolt™ 3 Support

Table: CCGx Feature Comparison at a Glance


Replacing the final stage unit # #replacing #the #final #stage #unit/blower #motor


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Does your A/C-heater blower seem like it’s possessed? Does it quit working for no apparent reason, then come on again just as mysteriously? Does it run only at one speed no matter what the controls say? Does it keep running even when the car is off and the key is out of the ignition? Your problem is most likely a faulty final stage unit.

Based on what I’ve seen here and elsewhere, this is a chronic problem with the E39, but fortunately it’s a relatively cheap and easy fix. There’s a good DIY here. but since questions about it get posted here with regular frequency, I figured it would be a good idea to post one here too. Some of the photos in this post are very large because it’s very helpful to see the details if you have no idea what’s going on here.

BMW calls this thing the “final stage unit;” the parts guys call it a “blower motor resistor.” I’m not sure what the reason for the different terminology is, but it’s the same part. The PNs have changed a couple of times over the years, but as of the date of this posting, what you want is PN 64 11 6 923 204 and there’s a diagram of the system here. As far as I can tell, the same part is used in all E39 models (but you may want to confirm this). Bavarian Autosport has them for about $70, but they’re unfortunately available a lot of places, including the parts counter of your local dealership (I say “unfortunately” because it’s a reflection of how often this thing fails).

For some reason, dealer service departments are notorious for not being able to recognize this issue, and may charge you for hundreds or thousands of dollars of unnecessary repairs without solving the problem. If you don’t feel confident doing this yourself (i.e. you’re the sort of person who is more likely to take an eye out with a screwdriver than a screw), at least bring them this information. Done properly, this is a 15-minute,

This is what you’re replacing:

The silver part of it is a heat sink. I’m not an electrical engineer, but I believe this thing allows the blower controls to change the speed of the blower by altering the current that passes through it. Inside is a bundle of resistors, and by sending the current through a different combination of leads, it creates the proper current to operate the blower at a desired speed. But resistors generate heat (thus the need for a heat sink), and over time, I suspect the constant heat up-cool down cycle degrades the resistors until they no longer produce the right current, and the controller can no longer send the right signals to the blower. Thus, the blower starts acting strangely despite what the controls are doing.

Now, I’ve read a lot of horror stories about how difficult this replacement can be, but I didn’t find it that way at all. This is an extremely simple operation that took me less than 10 minutes. The hardest part was getting myself into a position where I could get at the faulty FSU.

All you need here is a Phillips screwdriver, a flashlight (the one in your glovebox will work fine) and understanding that you’re working with electrical components, not mechanical ones. That means being mindful of how much force you’re using. Nothing in this operation requires any great effort, so if you find yourself needing force things, you’re doing something wrong.

The FSU is behind the dash in the passenger side footwell. You’ll find it easier to work if you pull out the cover under the glovebox. It’s not secured by anything, so just yank it out. The FSU is behind a fabric covered plastic panel on the left side:

You want to unscrew the screw (red circle), then slide the panel backward (see arrow), not out. It’s also held in place by two metal clips that attach to the frame behind it:

Once you’ve got the panel out, lay on your back and look up at the space you’ve just exposed. The FSU is inside there.

Inside the space, you’ll see a plug with 5 colored wires coming out of it. The FSU is the thing the plug is connected to, so you’ve got to get the plug out. The plug is held in place by two clips on the side, and you need to squeeze the clips to free it.

You may find the plug a bit difficult to get out; if so, just wiggle it back and forth until it comes free. Don’t yank it out–you may break one of the wires loose, in which case you’ve just bought yourself an expensive and embarrassing trip to the dealer.

The FSU is itself held in place by another clip at the bottom. You need to push this clip down at the same time you’re pulling the FSU out.

Again, if you’re doing it right, you should not need to force anything. Once free of the clip, the FSU should slide out easily.

You may find all of this easier if you lay on your back in the footwell to get your bearings, then sit up straight, reach under the dash, and do it “by feel.”

Now, surprise, surprise, the part you’ve just removed won’t resemble the new one exactly, since as I mentioned, the PNs have changed a couple of times:

Hmm, could this be because the original version was defective?

Now just slide the new one in the spot the old one came out of. It should slide into place with a “snap” as the clip engages it.

New FSU in place. Note orientation–it will only go in one way. If you’re having trouble getting it in, you’ve probably got it rotated 90 or 180 degrees out of alignment.

Replace the plug, then slide the panel back in the way it came out. Be sure to get both clips into their respective slots, or it will hang loose. Replace the screw.

If you’ve done everything right, your blower should operate normally now. If it’s not, go back in and check the connections. If everything looks right but it still doesn’t work, you may have other problems.

Thank’s for the instructions, my wife has a 2003 530i with 54K miles and her blower stopped working entirely. Here’s a little story.

The A/C stopped blowing air and I hadn’t gotten the BMW manual for it yet so I took it in to the dealership and I figured it would probably just be a simple electrical relay .
They called my wife back telling her ;

1) $440 to fix the blower,
2) The A/C wasn’t as cold as it should be and they needed to replace the dryer – $790
3) The plastic components (bushings) of her suspension were cracking and they could fail if she hit a pothole – $825
4) Her fuel filter needed to be replaces – $325
5) They recommended a fuel injector cleaning – $350
6) Her tires were feathering and she needed a 4 wheel alignment – $350

I went online and found your instructions on how to replace the blower relay. It took 15 minutes to replace and cost $100 for the part. Everything works fine and all the other items were BS not to mention 2 to 3 times what they should be charging for the services.

For once crime didn’t pay.

Oh yeah I forgot, they charged her $135 to tell her how they were going to rip her off. I ordered the manuals yesterday.

Last edited by plockj; 07-19-2006 at 11:45 AM.

07-30-2006, 11:51 AM

Thanks for the great post! I was amazed at the detailed instructions on replacing the FSU.

08-04-2006, 02:40 PM

Thanks a million. Saved me a fortune. I hate to think what the stealership would have charged me. Regards UK member.

08-16-2006, 03:54 PM

Thank you. Saved me from replacing the climate control unit unnessarily (Had a similar problem on my E36 M3 that was the unit). After reading your description, I replaced the unit in under 15 mins with no fuss or drama. It really was nice knowing the details without having to go “diving” under the dash in 90 degree weather.


Flower Delivery Online #ferns #n #petals, #flower #delivery, #send #flowers #to #india,


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Fresh Flowers & Perfect Gifts for all Occasions

Send Flowers Online with Ferns N Petals (FNP): India’s Biggest Florist Chain

For over 20 years, Ferns N Petals is helping you to celebrate your special moments by delivering fresh flowers and fabulous gifts to your loved ones. Ferns N Petals was established in 1994 and flower bouquet delivery was the first and only thing that we were doing. From there on, FNP grew to what it is today including the current gifting options that feature the choicest personalized gifts. cakes, chocolates along with artificial flowers fresh cut flowers and flower basket. From just 1 flower shop in Delhi during 1994, Ferns N Petals is now the largest florist chain with more than 220 stores (and still counting) across all the major cities and towns of India. Along with the widest distribution network, our strong physical & online presence makes us the best choice to send flowers & gifts for deliveries across India and around the globe. The remarkable distribution network of FNP and the sheer number of retail stores that we have, is something no other online florist and gift delivery service in India can boast about and this is one of the biggest factors that differentiates us from the competition. We bank upon the smiles of our 4 million happy customers with the quality of service and consistency of service delivery provided across India and abroad. With your trust invested in our brand, Ferns N Petals is the largest floral and gifting brand in India and abroad. Our master florists & gift experts have quite brilliantly concocted love and emotions together to roll out the best gifts for all occasions.

Same Day Flower Delivery – in 4 Hours or even less!

People say that we have gotten 20 years older but our creative think tanks are growing younger with each passing day. Inspired by the current trends, we keep coming up with new floral arrangements & gifts for almost every emotion, celebration and occasion. With our aim to ‘wow’ our customers and delivering smiles, we have added a little something that goes into making every ‘delivery’ special. We understand the importance of delivering the gifts on time or before time therefore we deliver flowers, flower baskets and other items at the doorstep of your loved ones with lightning speed in the shortest possible time – as fast as 4 hours of ordering. This helps us to deliver fresh flowers every time you order a bouquet. We are committed to exceed your expectations whenever you order for a simple bouquet of flowers or an exquisite flower arrangement of exotic flowers. We understand the surprise element and emotional connection to the order and hence strive hard to deliver it with love and care. At Ferns N Petals, online flower delivery happens to destinations all over India and abroad. If you are planning to order flowers online and you want the same day delivery of flowers to Delhi or looking for online flower delivery in Mumbai or bouquet delivery in Mumbai by the best florist in Mumbai. Bangalore, Hyderabad or any other city of India, FNP is the ideal choice. Ferns N Petals is the only online flower shop that has a real florist network across India that actually differentiates us from other so-called online florists who work with third party florists for their deliveries.

Express the Unexpressed – Unique Collection of Father’s Day Gifts Online

Unlike mothers, fathers are not that expressive and vocal about their feelings and emotions. They are the silent admirers but hold the family together in any situation. In most families, a father provides the required financial support for the family day in and day out without frowning or complaining. A father makes sure that every occasion, whether big or small is celebrated in a larger than life manner in the family. He is surely the unsung hero of every family.

Occasions are extremely important to remind us how precious our loved ones are and to be with them and appreciate them in the best possible manner. One such occasion, Father’s Day is just round the corner (18th June) and is the perfect opportunity for you to do something special and unique for your beloved father.

Ferns N Petals understands your emotions and brings forth a unique collection of father’s day gift ideas to help you choose the best gift for your father. Check out the amazing collection of father’s day cakes. special gift hampers, father’s day personalized gifts online. With our lightning fast delivery services, order father’s day gifts online and get them delivered the same day or even in 4 hours! Ferns N Petals is committed in delivering emotions in the form of cakes, flowers, personalized gifts etc and we make sure to exceed your expectations with every order you place.

Surprise your father and show him your love and care on this Father’s day with exceptional gift ideas that can make this day extremely memorable for him.

Wide Variety of Fresh Cut Flowers For Every Occasion

Whenever you think about flowers, for most of us, Roses pop in our heads and we imagine a floral arrangement consisting of roses. And rightly so, Roses are the top selling cut flowers at Ferns N Petals in India and abroad because of the sheer popularity they carry. However apart from roses, we also deliver a wide variety of cut flowers viz. Lilies (second most popular flower at Ferns N Petals after roses), Carnations, Orchids, Gerberas, Daisies and other seasonal cut flowers & imported cut flowers like Tulips.

All the fresh cut flowers are delivered fresh to the customers in the form and design that they request. We have the cut flowers in wide variety of forms and designs including bouquets & bunches, flower arrangements, etc. When it comes to flower bouquets, they are available in different designs & wrappings including cello & colorful paper wrappings. At Ferns N Petals, we discourage people from ordering cello wrapped bouquets because they are not environment-friendly. When it comes to flower arrangements, they are available as vase arrangements, basket arrangements potted arrangements or boxed arrangements while each of these containers also are available in wide variety of colors & designs to suit varied requirements of our customers.

Adding more to Flowers – One Stop Shop for All Gifting Needs

While Ferns N Petals is the largest florist chain in India for over 2 decades now, it has stepped into gifting beyond flowers and now dominates the gifting industry in India. Ferns N Petals has now gone beyond just being a florist and is undertaking online cake delivery and also catering to beyond the floral gifting needs on special occasions – whether it is Valentine gifts. Rakhi Gifts for Raksha Bandhan, Mother’s Day, Diwali or Bhai Dooj. Sending flowers and gifts with the FNP is now just a click away. With our services, you can also send flowers to India from USA. or from other countries viz: UK, Australia or from any part of the world within a short time of just 4 hours of ordering either on the website, android mobile app (iOS coming soon) and over the phone. At Ferns N Petals, we know that we are delivering emotions to the loved ones and also understand that timely delivery is a must in making those moments memorable. We go all the way to make sure that when you buy flowers online from Ferns N Petals, they are delivered on time, that you choose upon checkout. We also provide custom delivery services such as midnight delivery and also take up fixed time delivery besides the same day flower delivery for all occasions. You can send flowers to Mumbai, gifts to Delhi . Mumbai, Bangalore, Kolkata and other cities & town across India and worldwide.

Fresh & Suggested Reads from our Blog

World Environment Day 2017- Act Now. Published on June 03, 2017

IEnvironment is defined as the total planetary inheritance and the totality of all resources this planet has. All the biotic and abiotic factors form our environment. The biotic factors. Read More.

How to Make It Up for a Forgotten Anniversary? Published on May 22, 2017

Anniversaries are the most magical celebrations of all times. It is the perfect time to tell your spouse how much you love them. In the first few years of being married, the anniversaries. Read More.

Perfect Gift Ideas for Your Gemini Friend! Published on May 19, 2017

Whenever there is any special occasion related to our loved ones, we immediately get busy in exploring the perfect gift ideas for them based on their fondness and preference. Read More.

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Your is our promise! No frowns. If any, we’ll tilt the curve

Application Delivery Controllers #application #delivery #controller


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Purpose Built for the Cloud

Deploy in any cloud or data center, with flexible licensing and cloud portability. Brocade Services Director dramatically reduces costs by right-sizing resources for each application and scaling vADC instances up or down in response to workload changes.

Rapid Service Creation

Roll out new applications up to ten times faster, by automating service creation with RESTful control APIs. And create a personalized user experience with TrafficScript, a powerful scripting technology for programmable services.

High Performance

Achieve massive scale in virtual and cloud platforms with Brocade vADC software solutions. Cluster multiple nodes together for increased reliability and service resilience, even between different cloud platforms.

Application Delivery Controllers

Brocade vADC solutions provide fast, reliable application delivery across your virtual and cloud platforms at massive scale. Automated application delivery and centralized management speed and simplify service deployment, while application-level security protects your business.

Brocade Virtual Traffic Manager

Take control of your online applications with Brocade vTM. Enhance customer experience, inspect traffic in real-time, define service levels to differentiate users and services, and reduce your costs.

Brocade Virtual Web Application Firewall

Secure your applications with a distributed web application firewall (WAF). Brocade vWAF is a scalable security platform for off-the-shelf solutions and custom applications.

Brocade Services Director

Transform your application delivery services, with a unique architecture that automates the deployment, licensing, and metering of virtual network services. With Brocade Services Director, you can offer ADC-as-a-Service through a multi-tenanted platform.


Clear Acrylic Key Tags Key Ring Delivery Aust wide, great service great

#motel key tags

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The Branding Factory guarantees that we will get back to you, QUICKLY, EFFICIENTLY with a competitive price. Nearly every item we sell and produce is a “ONE OFFS” unique to our customers requirements. We can meet your deadlines(within a reasonable period). Standard delivery times are two weeks from approval of artwork. If you have a more urgent request, just let us know & we will do our best to meet your deadline. Feel free to ask us for a free quote on any promotional or printed item.
We Guarantee our products and print finishes 100%

**No Job too big or too small!
We Guarantee our services and we will provide competitive prices
Free Art work set up & assistance


We are very creative with our client’s artwork/brand and layout options.

Marketing & Purchasing Managers can rest assured if they do business with us, their “BRAND” will be taken care of.

We will always strive to Pantone color match whenever possible and reproduce their “BRAND” to the finest detail. We have been dealing with small to medium size businesses & corporate Australia for more than 25 years.

The Branding Factory understands the importance of providing a professional service at competitive prices.

We want to provide our client’s with “Good Old Fashion Service”

The Branding Factory understands the importance of reproducing a business logo or sporting organizations brand onto such items as Key Tags. Water Bottles. Stubby Holders. Printed Mugs ,Lanyards. Embroidered shirts/hats/beanies. Screen printed clothing & much more.

We think we provide the best service available for Clear Acrylic Key tags and Key rings, We work a lot with in the Hotel/Motel industry supplying consecutive room numbered Clear Acrylic Key tags and Key Ring s.

We also supply many sporting clubs such as cricket and football clubs with clear acrylic molded Key tags and Key ring s. We print their logo on one side and their fixture on the other side.

Payment Via Internet bank deposit or.

We deliver Australia wide via Fastway couriers or Australia Post registered Express Post

CONTACT US ON 1300 663 150 OR EMAIL for service 2nd to none

Australia wide for all of your key tag or key ring printed promotional needs.