Supply Chain Management – Free Management Training Business Course Online #business #course,


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In the example given, materials flow downstream through a manufacturing level (tier) transforming the raw materials, which are the components or parts. These are assembled on the next level to form products. The products are shipped to distribution centers, and from there on to retailers and customers.

Logistics Management is the part of SCM that efficiently plans, implements, and controls the delivery and storage of goods and services.

Supply chain management flows can be divided into three main flows:

  1. Product flow – which is the movement of goods from a supplier to a customer, as well as any customer returns or service needs.
  2. Information flow – which involves transmitting orders and updating the status of delivery.
  3. Finances flow – which consists of credit terms, payment schedules, and consignment and title ownership arrangements.

There are three levels of decisions associated with SCM:

  1. Strategic – Long-term decisions related to location, production, inventory, and transportation.
  2. Tactical – Medium-term decisions such as weekly demand forecasts, distribution and transportation planning, production planning, and materials requirement planning.
  3. Operational – Day-to-Day decisions as part of normal managerial duties.

The following five steps are typical purchase procedures:

  1. Specify the amount needed.
  1. Determine the supplier based on pricing comparisons.
  1. Negotiate the price as well as payment terms, warranty, and timed cost reductions. Dealing with supplies or commodities depends on their availability, price and quality.
  1. Delivery and inspection of the supplies.

Focusing on certain areas within the supply chain can reduce costs. There might be times when buying in bulk is cost effective. JIT, FIFO and LIFO will be discussed in the following Inventory Management section of this lesson.

Manufacturing Resource Planning (MRP) as part of SCM can help plan and determine the supply needs and timelines for new manufacturing processes in order to predict product delivery schedules, and respond to changes in the market or product. It is a software based production planning and inventory control system used to manage manufacturing processes. The three major objectives of MRP are:

  1. Ensure materials and products are available for production and delivery to customers.
  2. Maintain the lowest possible level of inventory.
  3. Plan manufacturing activities, delivery schedules, and purchasing activities.

Sophisticated software systems with Web interfaces are competing with Web-based Application Service Providers (ASP) who provide SCM service for companies who rent their service. A number of major Web sites offer e-procurement marketplaces, which is the business-to-business purchase and sale of supplies and services over the Internet. Manufacturers can trade and even make auction bids with suppliers.

The five basic Supply Chain Management steps are:

  1. Plan Strategic planning by developing a set of metrics to monitor the supply chain so that it is efficient, costs less, and delivers high quality and value to customers.
  1. Source Choose the suppliers that will deliver the goods and services you need to create your product including pricing, delivery and payment. Also managing the inventory of goods and services you receive from suppliers, including receiving shipments, verifying them, transferring them to your manufacturing facilities, and authorizing supplier payments. This is all done while at the same time continuously monitoring the metrics for possible improvement.
  1. Make Manufacture your product. Schedule the activities necessary for production, testing, packaging and preparation for delivery. Always measure quality levels, production output, and worker productivity.
  1. Deliver Also known as logistics. Coordinate the receipt of orders from customers, develop a network of warehouses, pick carriers to get products to customers, and set up an invoicing system to receive payments. Shipping options can include:

FOB (Free On Board) Factory Pricing where the buyer bears the shipping cost.

Freight Absorption Pricing in which paying some of the transportation costs are in line with competitors.

Uniformed Delivery Pricing in which a standard price is set no matter the location.

Zone Pricing in which you charge different prices for different geographical locations.

  1. Return Also known as RMA or Return Merchandise Authorization. A system for receiving defective and excess products back from customers, and supporting customers who have problems with delivered products.

Example – Supply Chain Management flow chart

The text of these materials, or any part thereof, may not be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, storing in an informational retrieval system or otherwise, except for students own personal use. The author does specifically disclaim any responsibility for any liability, loss, or risk, personal or otherwise, which is incurred as a consequence, directly or indirectly, of the use and application of any of the contents of this course.


Polytech Montpellier #polytech, #polytech #montpellier, #polytechmontpellier, #ecole #d’ingenieur, #école #d’ingénieurs, #école #ingénieurs,


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Le rapport d’activité 2016 est disponible

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Table ronde sur la fabrication additive © N. Seling

5e soirée des partenaires

Sur le thème de la fabrication additive (3D)

Jeudi 29 juin a eu lieu la cinquième Soirée des partenaires de l’école, organisée par le service des Relations industrielles. L’événement a rassemblé environ quatre-vingt personnes, industriels, représentants du secteur économique régional, universitaires et étudiants.

Une table-ronde, animée par Fabien SOULIÉ, enseignant-chercheur, a abordé le thème de « La fabrication additive dans les applications industrielles, citoyennes, de la recherche et de la formation ».

Stéphane ABED, président de la société Poly shape, Yann LEFEBVRE, président du FabLab « LabSud », André CHRYSOCHOOS, directeur du centre PRO3D et Christian JORGENSEN, professeur au CHU de Montpellier et directeur de l’unité INSERM “Cellules souches, plasticité cellulaire, médecine régénératrice et immunothérapies”, sont intervenus pour partager leurs expériences et échanger sur les applications de ces technologies.

Les diverses interventions des invités ont permis de montrer le spectre très large des champs d’applications de ces nouvelles techniques de mise en œuvre de la matière, allant de l’industrie de pointe à la recherche médicale avancée, sans oublier les applications standardsaccessibles à tous ” précise Fabien Soulié.

Les présentations ont aussi su faire ressortir toutes les étapes de la démarche de conception, de dimensionnement et d’optimisation, préalables à la phase d’impressionproprement dite ” ajoute André Chrysochoos, concluant que “la fabrication additive est apparue aux participants comme une solution complémentaire aux techniques classiques de fabrication, mais possédant ses propres limites “.

Voir les photos de la soirée

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Incident Management – High Level Overview #incident #managment


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Incident Management High Level Overview

Hi I am Ketan Ghelani, Program Manager on the Service Manager Team responsible for Incident and Problem Management. I will write a series of posts on Incident Management. I will show how to map a sample Incident Management Process scenario to the capabilities of Incident Management in Service Manager. Here is the roadmap for the posts.

High Level Incident Management processes and Incident Management capabilities in Service Manager (This post)

Describe a sample business scenario case and define the process

Map the process to the Incident Management Capabilities in Service Manager (This will be probably a series of its own)

The objective of Incident Management Process is to restore normal operations as quickly and cost-effectively as possible with minimal impact on business or the user. MOF and ITIL both provide a framework to define the processes and best practices for Incident Management. MOF refers to it as the Customer Service Service Management Function (SMF).

MOF s Customer Service SMF flow is defined here. The figure below shows a high level representation of the Incident Management process

Some of the best practices for the incident management process includes following key elements:

Incident detection and recording: Ensures all incidents are tracked and provides information to aid with problem management.

Classification and Initial Support. Classification ensures that incidents are correctly categorized, prioritized and routed to the proper support resources. Initial support processes allow new incidents to be checked against known issues to facilitate quick resolution.

Investigation Diagnosis: Provides a structure to troubleshooting (e.g. investigation, diagnosis and resolution) till closure. The incidents are tracked and monitored throughout the life cycle.

Resolution and Recovery: Provides the steps required to resolve the incident, often by interfacing with the change management process to implement remedial actions. If the incident is not resolved it is escalated.

Escalation: Provides handling for major incidents that require a response beyond the normal incident process. This includes management and functional escalations, effective communications, and formal rollback plans.

The Service Manager Incident Management solution is built on top of Service Manager using the SDK. I have described below platform capabilities at high level in context of Incident Management:

  • Incident. Incident class in Service Manager is derived from a generic WorkItem class in service manager (model-based database post )
  • Queues: Service Manager provides capabilities to create queues for Incidents, based on the properties of the incident. For example you can create a Tier 1 Queue that contains all incidents that have Support Group property set to Tier 1 . Queues are then used in views, security scoping and reporting purposes.
  • Tasks: Service Manager provides capabilities to create tasks that enable calling external tools or programs to retrieve data useful in making decisions while handling an incident. that could help troubleshoot incident. Some of the tasks you ll see out of the box for Beta 1 are Ping and Remote Desktop tasks.
  • Templates: There are two types of templates in Service Manager, Notification templates and Form templates. These templates can be applied through incident lifecycle. Service Manager will provide a number of templates out of the box. Customers can also create new templates based on their requirements.
  • Workflows: A sequence of activities (workflow activities) that automate a business process (such as automatic resolution, auto e-mail response). There are several out of the box workflows provided for Incident Management.
    • In Beta 1 the workflows provided are:
      • SCCM DCM-Integration Workflow: Enables creation of incidents from DCM compliance errors and apply a specific template..
      • Automated Incident Changes: Ability to kick-off a workflow that applies a specific template or notify someone based on any changes in an Incident property, for e.g. if the incident changes from priority 2 to priority 1 you can apply a specific template that assigns the incident to a specific group that is handling priority 1 incidents.
      • Notification Workflow: Notify personas via email when an incident matches certain criteria at some point along the Incident lifecycle.
    • We are also developing the following workflows for a future release:
      • Self Service Portal Workflow: Allows for an incident to be routed appropriately when users enters a new or updates the existing incident through a web page.
      • Email Workflow: Supports creation of new Incidents from emails to support desk.
      • Ops Manager Integration Workflow: Enables creation of incidents from alerts matching specified criteria in Ops Manager, and maintains synchronization between Ops Manager alerts and associated incidents.

In subsequent posts we will go into details of how we configure these workflows to meet specific business needs.

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Lead Management Overview and Resources #lead #managment #system


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Lead Management

What is Lead Management?

Lead management is the process by which marketing acquires, evaluates, nurtures and hands off leads to the sales team. Sounds simple enough, right?

Many companies have no standards in place for properly managing leads, so weeding out genuine buyers from those just poking around is difficult and time-intensive. Sales departments often receive weak leads, wasting more time and ultimately detracting from revenue. In fact, according to Gleanster Research, only 25% of leads in a given sales pipeline are legitimate prospects.

Companies can significantly improve their sales pipeline by developing lead management strategies that incorporate lead nurturing, lead scoring and marketing automation.

Ready to dive in to lead nurturing? Set some time aside to study the Definitive Guide to Lead Nurturing .

Define Sales-Ready Leads

Sales and marketing teams often have conflicting views of what constitutes a “qualified lead.” For instance, a marketer might consider any contact that responds to a marketing campaign to be a “lead,” but a sales representative might only care about leads that are ready to buy.

Sales and marketing must work together to clearly define what they think a lead is. Consider the following criteria when evaluating your leads for sales-readiness:

  • Demographics: Geographic location, company size, etc.
  • Lead source: PPC search ad, social media and the offer they responded to.
  • Behavioral information: Web page visits, content downloads, event attendance, etc.

Once lead criteria have been agreed upon, set up procedures and systems that enforce those criteria. Do leads that fit your criteria actually make a purchase? Ongoing measurement will allow you to use data to improve your definition of sales-ready leads over time.

Nurture Sales Leads

Once you have defined a sales-ready lead, it’s time to nurture your lead pool to generate as many sales-ready leads as possible.

Lead nurturing is the process of delivering targeted, personalized resources and offers to your entire lead funnel to move prospects through the buying process. We have found that companies with excellent lead nurturing programs generate50% more sales-ready leads at 33% lower cost.

How does a company nurture leads until they’re ready to buy?

First, determine your prospects’ unique preferences. What topics interest them the most? What challenges are they wrestling with today? Do they respond better to emails, social media, webinars, or a mix of communication methods? Carefully evaluate which topics draw the most attention from individual prospects. An automated lead management tool will help track your customers’ likes and dislikes to coordinate the sophisticated communication strategy that lead nurturing requires.

The most important characteristic of effective lead nurturing campaigns is to consistently deliver highly valuable, relevant (and branded) content.

“Our business at Comvita is both B2B and B2C. A lot of solutions we looked at really pigeonholed us into what we could use it for, but Marketo had all the functionality and insight we were looking to achieve as well as the capabilities for both B2C and B2B. In only six months since we’ve had the lead nurture campaigns running, we are already seeing great results.” – Kylie Glover, Vice President of Marketing, Comvita [Source ]

For a checklist of important things to know when it comes to lead nurturing, check out Marketo’s Lead Nurturing Cheat Sheet .

Improve Lead Management with Lead Scoring

Many businesses realize success by incorporating scoring methodologies into lead management, with the end goal of prioritizing leads for sales teams. According to a Customer Think survey, “Sixty-five percent of best-in-class companies define execute multi-step lead nurturing processes, and 59 percent of these same organizations (vs. an industry average of 25 percent) utilize lead scoring to progress leads over time.”

Why is lead scoring so effective?By tracking your prospect’s behaviors and web activity, you determine not only their level of interest in your solution, but also your interest in them. This information will help your sales team spend their time on the leads that matter.

Any effective lead scoring model should take into account all available data including demographics and behaviors. Use this data to define lead scoring thresholds that indicate whether a prospect is “qualified but still nurturing” or a true “sales-ready lead.”

More and more companies choose to invest in scoring technology to reduce the time and hassle of manually sorting through leads. Lead scoring software automatically assess opportunities and passes them on to sales the instant they are deemed sales-ready.

For a checklist of more than 250 B2B scoring rules, don’t miss The Big List of Lead Scoring Rules. And of course don’t forget the Definitive Guide to Lead Scoring .

Utilize Lead Management Software

According to an Aberdeen study. 71% of surveyed best-in-class companies said they utilized lead management technology. Automated lead management tools help companies monitor prospect behavior and engage in timely, individualized interactions more likely to generate revenue.

One of the biggest reasons companies leverage the power of technology for managing leads is the sheer volume. Managing thousands or even millions of leads at a time is an overwhelming task for nearly any organization. The best solution is to software-driven automation rules capable of processing leads at lightning speed, while also introducing best practices to ensure win-ready opportunities are quickly identified and sent to sales.

Automation also enhances the quality of customer data by removing duplicates or merging customer data from disparate sources. This important functionality provides sales with a clean, up-to-date list to work with in order to help you win more business, faster.

We might be biased, but here’s some awesome lead management software to look into.

Measure Your Lead Management Efforts

Once you hammer down all the processes involved inacquiring and managing your leads, it’s time to evaluate your performance. Begin by assessing vital areas: the cost of acquiring or nurturing a lead, which marketing campaigns brought in the most prospects, and how long it took to convert leads to actual sales, among others. Tracking these types of metrics gives you insight into the efficiency and effectiveness of your lead management practices. It also provides perspective on how your marketing efforts are impacting your pipeline and your bottom line.

By consistently monitoring the performance of your lead management activities, you will identify weaker activities and weed them out. You can also pinpoint those marketing activities which draw in the most business to create a culture of continuous optimization.

“Marketo drives our entire revenue cycle management process, and takes lead management from generation to close. Without Marketo, we’d miss out on 30% of the opportunities that the company creates.” – Guy Goldstein, Online Marketing Manager, ARX [Source ]

Conclusion: A Strategic Approach to Managing Leads

Having a strategic method in place for lead management is vital to the success of any marketing effort, and for ensuring that sales have “qualified leads” (and lots of them!). When done correctly, lead management creates more-educated buyers, helps you better understand their needs and, ultimately, generates more revenue, faster.

“Marketo is very user friendly—it really just makes sense if your job is to deliver either e-mail marketing or manage leads—it speaks the language that we marketers speak every day.” – Kristen Petersen, Director of Marketing Operations, F5 Networks [Source ]

Additional Resources:


CARES Community Aging and Retirement Services #it #project #managment


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CARE is currently offering wellness programs in:
TRINITY, HUDSON, ELFERS/NEW PORT RICHEY, LARGO and LAND O LAKES
Please see below for complete descriptions of the programs CARES offers.

Any questions about our wellness programs please call 1-888-718-2110

PLEASE WATCH THE FOLLOWING VIDEO from Pinellas County Government / Pinellas County Connection TV
Produced by the Area Agency On Aging Of Pasco-Pinellas County Aging on the Suncoast

Most of us recognize that wisdom comes with age, but the need for learning does not go away as we get older. In fact, as technology and education continue to move forward in leaps and bounds, incredible advances have been made in health and wellness. For longevity’s sake, you owe it to yourself to stay informed.

Helping You Stay Informed

CARES Wellness programs have been keeping seniors healthy, happy and safely in their homes for over 20 years. These programs are designed for seniors and their caregivers because education is the key to success. Contact us now to get started today.

CARES Wellness Programs Include:

CARES Evidence Based Wellness Programs:

  • Active Living Every Day (ALED): This wellness program is offered one hour a week for twelve weeks. It is designed to help people overcome barriers that lead to physical inactivity. Participants will learn step-by-step tools that will help make behavioral changes to positively affect their health. The ALED workshop encourages participants to create their own action plan with activities that can be easily added to their daily routines. ALED is an evidence-based program that has been proven effective to produce lasting, positive change built with small successes through lifestyle management. The program is FREE. Class size is limited and you must pre-register. CALENDAR
  • The Diabetes Self-Management Workshop(DSMP): This wellness program is offered two hours once a week for six weeks. Subjects covered include: 1) techniques to deal with the symptoms of diabetes, fatigue, pain, hyper/hypoglycemia, stress, and emotional problems such as depression, anger, fear and frustration; 2) appropriate exercise for maintaining and improving strength and endurance; 3) healthy eating 4) appropriate use of medication; and 5) working more effectively with health care providers. Participants will make weekly action plans, share experiences, and help each other solve problems they encounter in creating and carrying out their self-management program. Physicians and other health professionals both at Stanford and in the community have reviewed all materials in the course and it has proven to be effective in enhancing the quality of life for those dealing with Type 2 Diabetes. The program is FREE. Class size is limited and you must pre-register. CALENDAR
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  • A Matter of BalanceWellness Program: This wellness program is offered for two hours a week for eight weeks. The sessions consist of group discussion, problem–solving strategies, videos and gentle physical exercise. Older adults learn positive coping methods to reduce fear of falling and remain active and independent. A Matter of Balance helps participants become more confident about managing falls by believing that they can increase their strength, find ways to reduce falls, and protect themselves if they do fall. In addition, participants report that they have increased the amount they exercise on a regular basis. The program is FREE. Space is limited and you must pre-register. CALENDAR
  • Healthy Eating Every Day (HEED) This wellness program is offered for one hour a week for fourteen weeks. The goal is to help people improve their health and quality of life. This program is designed to help people improve the quality of their diets. It is a total dietary pattern approach to build cognitive and behavioral skills around healthy eating. All foods can be part of a healthy diet. HEED is based on current nutrition recommendations and helps people to learn to use lifestyle-management skills and develop and maintain healthy eating habits. It meets one hour per week for 14 weeks. The program is FREE. Class size is limited and you must pre-register. CALENDAR
  • Living Healthy Chronic Disease Self-Management (CDSMP): This wellness program is offered for two hours, once a week, for six weeks. People with different chronic health problems (such as hypertension, COPD, heart disease, diabetes, arthritis, etc.) attend together. Workshops are facilitated by two trained leaders, one or both of whom are non-health professionals with a chronic diseases themselves. Subjects covered include: 1) techniques to deal with problems such as frustration, fatigue, pain and isolation, 2) appropriate exercise for maintaining and improving strength, flexibility, and endurance, 3) appropriate use of medications, 4) communicating effectively with family, friends, and health professionals, 5) nutrition, and, 6) how to evaluate new treatments. Classes are highly interactive and space in limited
    The program is FREE. Space is limited and you must pre-register. CALENDAR