Enterprise Request Management #enterprise #request #management, #erm #approach, #erm #strategy, #erm #model,


Enterprise Request Management

What is ERM?

World-class service delivery today means a relentless focus on customer-centricity–delighting internal and/or external service consumers in the fastest, easiest and most economical manner possible. Frameworks like ITIL, while not dead, have often been applied incorrectly, leading to more frustration than improvement. Service management best practices in the age of the customer need to be more agile, provide greater choice, and demonstrate value.

Enterprise Request Management, or ERM, is a concept that offers fully integrated business process automation delivered in an intuitive user interface, while employing an integrated back-end delivery model that leverages your existing enterprise software investments. This approach ensures cost-effective enterprise service delivery with first-time fulfillment, resulting in lower costs and happier customers.

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To share your thoughts and insights on ERM, join the Enterprise Request Management Group on LinkedIn.

The problem: Misaligned business processes waste money and frustrate customers

In shared-service environments, organizational entities (e.g. functional departments like IT, HR, facilities, marketing, accounting) use various methods to interact with “customers” (internal or external) who need business services. This includes recording and resolving incidents, defining and delivering services, and fulfilling other needs people have in order to be productive in their jobs.

In general, each business support area has its own systems and processes for managing business services delivery. Organizing service delivery in functional silos may seem logical from a departmental perspective, but it leads to inefficiency at the enterprise level. End users are often required to use different systems (for example, a service catalog limited to IT services), or at least different user interfaces, to request business services from different areas. This duplication of effort wastes time and money, creates frustration, and increased training costs.

Self-Service ROI Calculation

In general, each business support area has its own systems and processes for managing business services delivery. Organizing service delivery in functional silos may seem logical from a departmental perspective, but it leads to inefficiency at the enterprise level. End users are often required to use different systems (for example, a service catalog limited to IT services), or at least different user interfaces, to request business services from different areas. This duplication of effort wastes time and money, creates frustration, and increased training costs.

The answer: Enterprise Request Management (ERM)

The Enterprise Request Management (ERM) approach replaces old-style, proprietary request management approaches with an open model that leverages information in existing enterprise applications and data sources for a centralized, efficient way to manage service requests enterprise-wide.

With ERM, business process automation follows a defined flow that assures all necessary tasks are completed in the proper order. It can include simple tasks (e.g. register a user for system access) or more complex tasks such as onboarding a new employee. Automation is applied wherever possible. ERM is an agile approach that enables organizations to augment their existing tools and processes to be more customer-focused.

ERM encompasses the complete request management process from the initial service request through costing and reporting for continuous process improvement.

Benefits of the ERM approach include:

  • Improved User Experience
  • Centralization of Business Services
  • First time and automated fulfillment
  • Leveraging Existing Systems
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LG Tribute 5™ Smartphone for Boost Mobile (LS675) Black #lg #tribute #5,


Tribute 5™ Boost Mobile

Rated 1 out of 5 by Goalieg35 from Very fragile phone I had my tribute a little under a year. The hen I team in my pocket to take it out I accidentally drop it on grass. I pick it up and its shattered. My old flip phone fell from other up and not even a Nick.

Date published: 2017-04-30

Rated 3 out of 5 by MonkeyButt from Decent phone but runs slow on Boost network looks though.

Date published: 2017-03-22

Rated 5 out of 5 by mrjlguy from My brother had purchased this for me for Christmas. It has been the best present ever, and I love the phone. I have just about used all of the features The only problem that I say I would have is the 8GB hard drive for all of the apps that I would want. Other than that it’s a great phone.

Date published: 2017-01-27

Rated 5 out of 5 by TonyR81 from Great value I purchased this phone, not expecting much, but was pleasantly surprised by how well it performs. Every game I have loaded-up ran without issue; everyday tasks such as calling, texting, and web browsing are a breeze. Looks great, too, especially with the arc glass and (my favorite feature) the rear buttons. Great job, LG.

Date published: 2017-01-02

Rated 1 out of 5 by gordicus from this phone in the middle of a new update just stopped and said no command since then I tried all I know and it always stop at no command with dead android sign. I did factory reset many times it seemed not working out. please I need to fix it. if I can find the firmware and download I think I will be able to bring back to normal again. thanks.

Date published: 2016-12-26

Rated 5 out of 5 by Anag from I like it because it has more memory to add more apps. Also because I can draw and send my pictures online. One thing that didn’t worked good was the audio in a recording phone call app that I downloaded from the playstore. Besides this, everything worked good!.I akready recommended this phone to friend and he listened me. )

Date published: 2016-11-22

Rated 3 out of 5 by Translucent Airlines 155 from Headphone jack has mind of its own I got this phone from a friend and it looks super sleek. For the most part I liked it for a while. Then the phone started having an issue where the music suddenly stops playing, changes the song, and resumes plsaying all on its own. A week later I realized that this issue originates from the headphone jack. When headphones are in the jack, any slight physical adjustment to the last 3 inches of the headphones cause my phone to screw the playback up. I bought new headphones to counteract the problem but the issue isn’t with the headphones —- it’s with the headphone jack. The problem is so bad now that it ruined that new set of headphones. Not even a week after I bought them, the headphones began to lose audio power in the right side. Granted they are Skullcandys but they were only 3 days old.

Date published: 2016-10-30

Rated 5 out of 5 by p5leroy from High Quality Device I purchased my first Android cellphone last year April 2015, and the LG Tribute 5 is an intelligent cellphone. My cellphone provider is Boostmobile since August 2012. I love LG and Boostmobile.

Date published: 2016-10-12

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Go everywhere, make epic memories, and live to your own soundtrack. Satisfy your craving for bold, irresistible design while mastering the art of taking selfies. The LG Tribute 5™ is a smartphone that inspires you to color outside the lines.

Whether you’re searching for basic cell phones, state-of-the-art smartphones or something in between, it’s all at your fingertips. Designed for the way you live, LG mobile phones give you access to the latest technology and newest features, plus all the essentials — like talk and text messaging. If you’re not sure what kind of phone you need, we can even help you find the right device. Just take a look at the type of phones we offer and find the category that best matches your needs.

Basic: Boasting compact, stylish designs our basic phones give you the power to talk and text with ease — and typically come with a camera to help you capture special moments. Some may even come equipped with QWERTY keyboards, music players, and access to apps.

Smartphones: Featuring access to ultra-fast processors, the latest apps, high-resolution cameras, HD displays, sophisticated designs and the newest technology, smartphones make it easy to stay organized and entertained on the go.

Android: Boasting intuitive Android operating systems, these mobile phones give you lightning-fast connections to the information you want. Plus, with available HD displays, high-resolution cameras, innovative security features, organizational tools, and access to thousands of apps, they’re perfect for anyone with an on-the-go lifestyle.

Touchscreen: Available with a wide range of features, our touchscreen cell phones give you the power to do more with just a tap. And with their available high-resolution cameras, HD displays, stylish designs and innovative technology, our touchscreen mobiles make it easy to find the perfect phone for the way you live.

QWERTY Keyboard: Along with many of the same great features available on our smartphones, QWERTY devices also feature slide-out keyboards for those who prefer a more tactile experience.

Processors that fit your speed: For the ultimate in speed and seamless multitasking, LG offers quad-core. hexa-core and octa-core devices that give you fast access to your favorite apps and programs, and a host of state-of-the-art features.

For added style and functionality, you can personalize your mobile phone with the latest accessories. From cases and covers to headphones and chargers, our innovative collection makes it easy to get more from your go-to mobile device. Browse our newest cell phone accessories and upgrade your phone your way.

Design, features and specifications subject to change without notice. Screen images simulated and/or dramatized. Some features in videos may not be available on all models. Please refer to the TECHNICAL SPECIFICATIONS tab for a complete list of features by model.

One 26-Year-Old – s 5-Year Millionaire Lead Generation Plan #lead #generation #business


One 26-Year-Old s 5-Year Millionaire Lead Generation Plan

Most people would tell you a 26-year-old doesn t have enough life experience to devise a lead generation plan that will make him a millionaire within 5 years. But Tim Heyl is no ordinary 26-year-old.

Tim Heyl s First Year In Real Estate

Tim Heyl had to borrow the fee to enroll in BOLD from his sister. That s a nice sister. Five years later, however, he has 13 members on his team, does $1.4 million in GCI, and had a total volume of $53 million!

He started his real estate business fresh out of college. He enrolled in the KW MAPS Coaching BOLD program and learned about lead generation.

“I remember making fewer than five calls the first hour we were given to call expireds,” he says. “I was intimidated. I’d never cold-called anyone before so I was loaded with limiting beliefs.

By the end of the course, he was spending two hours a day on lead generation activities.

He decided he was not going to work evenings or weekends. So he spent his weekday mornings making cold calls. During his first year, he used the phone to call on several sources, including expireds. and focused on three things:

  • Number of new contacts
  • Nurtures generated
  • Listing appointments set

He says 30 contacts usually got him five nurtures and one appointment. At the end of the year he had only sold 20 houses, but

What I didn t realize at the time was that I was building a pipeline that would explode a couple of years later.

Lead Generation Years Two Through Four

When chaos struck, Heyl had no idea how to deal with it. His team quit on him midway through the third year.

Generating mass amounts of leads forced me to learn the qualities of true leadership at a much earlier age than I would’ve otherwise.

That s when Heyl decided to start spending a lot of money on developing leadership skills. He started attracting new members of his team and built it up from scratch, focusing on leveraging the team using his leadership skills. This allowed him to free up his time for teaching instead of lead generation. He hired an inside sales agent (ISA) to generate leads for his sales team.

He went on to build a team of ISAs and pays them a percentage of sales over and above their base pay.

The Fifth Year of Lead Generation Leadership

Tim Heyl keeps his eye on the future. The key to his success is leadership, teaching effective lead generation skills, and developing an ISA team that is motivated and productive.

Our lead-generation room is separate to avoid distractions. We have standing desks, headsets, dual screens, a scoreboard that is updated daily, lively music being played and healthy snacks available to keep energy up. Our business is built in that room.

Stay tuned for an update on Tim Heyl s sixth year in real estate. He and his team are sure to turn it up a notch and set more records. To learn how you too can build a successful real estate business with Keller Williams, contact us today to set up your confidential interview.

EMR Adoption Model #himss #analytics #emr #adoption #model


EMR Adoption Model

Created by the HIMSS Analytics group in 2005, the EMR Adoption Model (or EMRAM) is a tool that scores healthcare facility’s levels of IT systems adoption in the United States and Canada. The Purpose of EMRAM is to promote and support hospitals and other health care systems to implement technology in their practice to improve healthcare delivery. This includes improved patient safety, quality care, health information exchange and a paperless environment.


EMRAM Scoring Levels

There are 8 levels total, 0-7, that rate the level of a facility’s EMR capabilities(2). Provided is HIMSS Analytics’ descriptive summary of each stage, from most basic to advanced: [1]

  1. Stage 0, signifies that the “3 key ancillaries”, radiology, laboratory and pharmacy departments, have not been installed.
  2. Stage 1 indicates the 3 ancillaries have been installed at the organization.
  3. Stage 2 reflects the organization’s abilities to submit data to a clinical data repository (CDR) from key ancillary departments. The data is then available for viewing by medical staff. The CDR must have a controlled medical vocabulary, CDS, and may have Image viewing capabilities.
  4. Stage 3 the organization has installed clinical documentation flow sheets, a clinical decision support system has been executed, and there is image viewing accessibility.
  5. Stage 4 Computerized physician order entry (CPOE) has been implemented. CDS have been modified to allow evidence-based medicine (EBM) practices.
  6. Stage 5 Implementation of “closed loop medication administration environment” has occurred in a minimum of one patient service department. Auto-identification technologies have been synced with the CPOE and pharmaceutical department.
  7. Stage 6 Structured templates are used in a minimum of one patient service department. The radiology PACS system is in use, allowing providers to view all medical images through a “intranet or secure-network”.
  8. Stage 7 The organization has achieved the highest level of integration, and functions in a paperless environment. They have full sharing capabilities with other healthcare facilities and Health Information Exchanges (HIEs).

Please visit the HIMSS Analytics website for Current US and Canada EMR Adoption Model Statistics: http://www.himssanalytics.org/hc_providers/emr_adoption.asp

Current EMRAM Accomplishments

There are currently 57 of 5,000 hospitals in the United States that have achieved Stage 7. [2]

The HIMSS Analytics website has a current list of all hospitals that achieved Stage 7. [3]

ASA Satisfaction of Meaningful Use Requirements

The American Society of Anesthesiology (ASA) has determined that current systems easily meet the following criteria of stage I meaningful use requirements:

  1. Records patient demographics
  2. Contains current problem list
  3. Maintains current medication list
  4. Maintains current allergic medication list
  5. Records smoking status
  6. Implements one clinical decision support function
  7. Contains CPOE capabilities
  8. Protects patient information and secures privacy
  9. Contains lab test results
  10. Uses data for Continuous Quality Improvement (CQI) [4]

Benefits of EMR in the Intraoperative Setting

Automate Perioperative Charting

Surgical management solutions automate perioperative charting across all phases of care which include pre-admission testing (PAT), pre-operative, intra-operative and post-operative in order to streamline workflow and reduce redundancy of effort. Well-established systems such as those offered by Cerner and McKesson share data directly from their established EHR. Clinicians receive vital, real-time information at the point of care, helping to provide better, safer care in the operating room and on the floor. Information about fluids, medications, allergies, and other vital patient data is instantly updated in real time and across settings of care to bolster safe decision making and reduce complications. Real time updates which are automated not only increase efficiency, but increases accuracy as well. The care provider can focus more on taking care of the patient rather than the charts. [5]

Optimize Capacity and Throughput

The medical field ha s many opportunities for operational inefficiency. With the high cost of facilities, equipment and personnel, even the smallest waste can have a large impact on the bottom-line. Bottlenecks are reduced as inefficiencies in scheduling are identified. Underbooked facilities and overutilized personnel can be tracked in an objective manner. Procedure scheduling and operating room management activity has profound effects on impact efficiency and finances, like supply management and patient accounting. Integration be between the various hospital settings helps optimize operating room capacity and throughput, control resource utilization, lower supply costs and maximize revenue-all of which improve clinical and financial performance. [6]

Benchmarking, Analytics and Reporting Tools

Benchmarking, analytics, reporting and scorecarding are various tools hospital systems use to assess the efficacy of new processes and allow the comparison to their peers. Monitor key performance indicators and respond proactively to opportunities to improve the productivity and profitability of surgical services while enhancing patient safety in the operating room. As the public and private sector demands more benchmarking in comparing one system versus another, this data will become useful. The current trend in healthcare is to increase patient value. Patient value is defined as an increase in quality over the cost of medical treatment. To enhance patient value, either the quality must improve or the cost must decrease. Analytics will facilitate in objectively identifying strategies which can achieve both ends. [5]

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