NPS Predicts Growth #net #promoter #score #harvard #business #review


NPS Predicts Growth

Business Benefits of Improved Customer Experience

More than a decade after it transformed the business world, NPS® still stands alone as the only customer experience that predicts business growth. The economics of Net Promoter® spring from differences in the behavior of Promoters, Passives, and Detractors. Use your focus on raising your Net Promoter Score® to drive improved business performance in a number of ways.

Higher Margins and Spend

Promoters are usually less price-sensitive than other customers because they believe they’re getting good value overall from your company. The opposite is true for Detractors, who are more price-sensitive. At the same time, Promoters buy more, more often, than Detractors do. They tend to consolidate more category purchases with their favorite brands. Promoters’ interest in new product offerings and brand extensions also exceeds that of Detractors or Passives.

Higher Retention Rate

Detractors generally defect at higher rates than Promoters, which means that they have shorter and less profitable relationships with your company. Rescue those Detractors — turn them into Promoters — and experience higher margins.

Greater Word of Mouth

What proportion of new customers selected your firm because of reputation or referral? The lifetime value of those new customers, including any savings in sales or marketing expense, comes from Promoters, who account for most referrals. On the other hand, Detractors are responsible for of negative word of mouth, so you can attribute the cost of this drag on growth to them.

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The ROI from your work with Net Promoter Score, or NPS, flows from your focus on customer experience. NPS, the only proven leading indicator of business growth, helps you measure your progress along the way. Download our ebook to learn how.

Next programming language #programming, #software #development, #devops, #java, #agile, #web, #iot, #database,


Why .NET Core Made C# Your Next Programming Language to Learn

Why .NET Core Made C# Your Next Programming Language to Learn

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For years I have read about polyglot programmers and how some new language was the new cool thing. Over time, it has been programming languages like Ruby, Python, Scala, Go, Node.js, Swift, and others. It is amazing to see what Microsoft, and the community, have done with .NET Core and how it has become the cool new thing.

The problem with many of the existing programming languages is they are good at one use case. Ruby and PHP are awesome for web applications. Swift or Objective-C are great for creating iOS or MacOS applications. If you wanted to write a background service you could use Python, Java, or other languages. Besides C#, JavaScript and Java may be the only languages that can be applied to a wide set of use cases.

It is hard for me to apply my skills to a broad set of problems if I have to learn many programming languages. It limits my job opportunities. The awesome thing about C# is the wide versatility of it that can be used for a wide variety of types of applications. Now with .NET Core working on MacOS and Linux, there truly is no limit to what you can do. We will explore this in more detail below.

Why C# and .NET Core Are the Next Big Thing

I have been playing with .NET Core for over a year now and have been very impressed with it. I have even ported a .NET app over to run on a Mac, which was pretty amazing to see in action after all these years!

Since our company creates developer tools that also work with .NET Core, I feel like we are more plugged in to what is going on. It feels like .NET Core is picking up steam fast and I predict there will be a huge demand for .NET Core developers in 2018. We talk to customers every day who are already running .NET Core apps in production.

According to the TIOBE programming index. C# is already one of the top 5 programming languages.

Top 6 Things to Know About C# and .NET Core

If you are thinking about learning a new programming language, I want to provide you some of my insights as to why C# and .NET Core should be on the top of your list.

Easy to Learn

If you have done any programming in C, Java, or even JavaScript, the syntax of C# will feel very familiar to you. The syntax is simple to understand and read. Based on the TIOBE index I posted above, there are millions of developers who could easily make the switch from Java or C.

There are lots of online resources to help you learn C#. Many are free and there are some that are low cost as well.

Modern Language Features

NET has been around a long time now and has steadily changed and improved over 15 years. Over the years I have seen awesome improvements like MVC, generics, LINQ, async/await, and more. As someone who has personally dedicated myself to the language, it is awesome to see it improve over time. With .NET Core, a lot has changed, including all of the ASP.NET stack being completely overhauled.

Here are some the top features:

  • Strongly typed.
  • Robust base class libraries.
  • Asynchronous programming – easy to use async/await pattern.
  • Garbage collection, automatic memory management.
  • LINQ – Language Integrated Queries.
  • Generics – List T , Dictionary T, T .
  • Package management.
  • The ability to share binaries across multiple platforms and frameworks.
  • Easy to use frameworks to create MVC web apps and RESTful APIs.

Versatility: Web, Mobile, Server, Desktop

One of the best things about C# and .NET is the versatility of it. I can write desktop apps, web applications, background services, and even mobile apps thanks to Xamarin. Besides C#, all I really have to know is a little JavaScript (aided by TypeScript) to hack some UI code together (which I still try to avoid!). ASP.NET Core templates even make use of Bootstrap layouts and npm for pulling in client-side libraries.

The versatility is a big deal because your investment in learning the language can be used for a wide array of things. Your skillset is highly portable. You can also jump from building web apps to mobile apps if you want to mix up what you are doing. This is a stark difference to most other programming languages that only work server side.

And let’s not forget the first class support for Microsoft Azure. It’s never been easier to get up and running and then deployed to the cloud in just a few clicks. Docker containers are also supported which makes it easy to deploy your app to AWS or other hosting providers as well.

Awesome Developer Tools

Visual Studio has always been regarded as one of the best IDEs available for developers. It is a great code editor that supports features like code completion, debugging, profiling, git integration, unit testing, and much more. Visual Studio now offers a full-featured, free Community edition.

It is also possible to write code for .NET Core as basic text files with your favorite text editor. You can also use Visual Studio Code on any OS as a great basic code editor. For those of you who will never give up your vim or emacs, you can even do C# development too. You could also install a plug-in for Visual Studio to add all of your favorite shortcut keys.

The whole .NET ecosystem is also full of amazing developer tools. For example, I couldn’t imagine living without Resharper from Jetbrains. There are dozens of awesome tools that exist, including a mixture of open source and commercial products.

Standardization of Skills

NET comes with a very good set of base class libraries. Unlike Node.js, simple string functions like LeftPad() are built in. The wide array of base classes really decreases the need for external packages. Microsoft does lean on some community projects as well, like JSON.NET, to be key libraries widely used in most projects.

Microsoft provides a very good set of patterns and practices for .NET. For example, there are standard data access (entity framework) and model-view-controller (MVC) frameworks built-in. Most developers use those standard frameworks. This makes it easy as a developer to move between teams and quickly understand how things work. Your knowledge and skills become more portable due to this.

.NET Core Is Open Source

One of the biggest changes to ever happen to .NET was the open sourcing of the code. Virtually all of the code is now on GitHub for anyone to review, fork, and contribute to. This is a huge change that most people in the industry never thought would happen.

As a developer, from time to time you need to look under the covers to see what your code is really doing. For example, in the past, I once wondered if I called Dispose() on a database connection if that closes the connection or not. If you can access the source code somehow, you can quickly verify these types of questions.

Even if you don’t contribute to the source code, you benefit from the huge community that is. Problems and improvements are quickly discussed, coded, and released for you to use on a regular basis. Gone are the days of waiting years in-between releases for major improvements or minor bug fixes.

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With YourKit solutions, both CPU and memory profiling have come to the highest professional level, where one can profile even huge applications with maximum productivity and zero overhead.

There are several, recent innovations to profiling that have gained well-deserved popularity among professional developers, both in big and small companies.

YourKit is the standard-setter in the evolution of profiling tools.

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CODE Consulting – Services – Visual FoxPro Development #net #for #visual #foxpro


Visual FoxPro Development

Visual FoxPro (and even older versions, such as FoxPro for Windows, FoxPro DOS, and even FoxBase) are still widely in use in companies of all sizes and industries. Many of those applications have been replaced over time, but many still continue operating and need to be maintained and improved.

We can help you with all these scenarios by providing FoxPro services in a variety of ways to fit every need, from hourly charged consulting engagements, to blocks of hours at a reduced rate and sometimes even fixed-price projects. We can handle engagements of any size, starting with short consultancies that are only a few hours long, all the way up to multi-year projects with large teams. Our involvement in projects varies. Often we provide only a single resource to augment an existing team and provide some additional expertise or man-power, but equally as often, we provide larger parts of the team, or even the entire team, including management.

Note: This particular service involves FoxPro work rather than the move to other technologies. If you are interested in converting a FoxPro application to another technology, such as .NET, please take a look at our VFP Conversion Services .

Our Expertise

We maintain a staff with a vast expertise in Visual FoxPro and related technologies such as SQL Server. Some of our experts are even former members of the Microsoft Visual FoxPro Team (including the former Microsoft Visual FoxPro Product Manager).

Note also that our expertise isn’t just in FoxPro, but of course other technologies as well, including SQL Server. NET, and Mobile Application Development.

Common Technologies

Of course FoxPro at it’s core is a soup-to-nuts environment and may be the only technology needed to build an entire application. In other scenarios, additional technologies are needed. For a list of technologies that might apply to a FoxPro project in addition to FoxPro itself, see the “Related Services ” section. Here is a short list of the most common technologies related to FoxPro projects we can help you with:

Hiring Us for FoxPro Work

Most of our FoxPro work starts in one of two typical ways:

  1. The customer has a very well defined need and approaches us about it with specific ideas as to what work needs to be done and how. In that case, we simply go through a short discussion of these needs, often review existing documents or code, and then detirmine the best person (or people) for the job and start work under a time materials, or hourly-block agreement.
  2. We start with a Vision Scope Workshop to determine overall goals of the project, the size of the effort, and best approach. Based on the findings of this process, we decide on next steps together with the customer. Often that may be a Proof of Concept or Prototype phase that subsequently moves into additional work. Depending on the customer’s exact needs, we determine a suitable agreement.

Project Lifecycle and Development Approach

FoxPro projects vary greatly in size, nature, and complexity and thus the development and project management approach has to be customized accordingly. We work with our customers to decide on the best possible approach that matches the customer’s need and incorporates our resources at the desired level, whether that is a small supporting role or the other end of the spectrum, which has us manage and handle most of the project. In many cases, we do not use our own approach but integrate with a customer’s existing process.

Many FoxPro projects utilize some variation of an Agile methodology.

Purchase Options

FoxPro projects come in all shapes and sizes, and the most appropriate business arrangements for such projects needs to be determined on a case-by-case basis together with the customer. In many cases, FoxPro projects are set up as time-and-materials projects billed on an hourly basis (either on an ongoing schedule, through service agreements, or as pre-paid hourly blocks). Sometimes, FoxPro projects can be built on a fixed-price basis, but due to the complexity and size of such projects, this is only possible under specific pre-conditions and specific scenarios, and is not very common for FoxPro projects.

More Information

Purchasing Our Services

We offer our services in a variety of ways to meet every possible need. Options range from time and materials setups, to hourly blocks and monthly service contracts, and sometimes even fixed price setups (especially for mobile “apps”). Contact us for more information and for a Schedule of Fees.

Related Services

VFP Conversion Projects

We have the largest collection of senior .NET developers with Visual FoxPro backgrounds in the world. With multiple MVPs in BOTH VFP and C#, over 75 years combined experience in FoxPro programming, and even greater experience in .NET, EPS Software is the world s #1 resource for companies moving their applications from VFP to .NET.

Vision and Scope Project Analysis

Need a new application? Have an existing app that needs a face-lift? Or perhaps you have an existing app that needs to be rewritten using today s latest technologies? We will spend time at your office and then deliver a detailed document outlining your project, the path for a new application, how to avoid the major risks, and much more. We will provide our expertise and experience to advise you on technologies and architecture to use. We will help you to judge effort levels and project feasibility. This workshop results in a Vision Scope document and other deliverables. This Vision Scope provides a detailed road map for us, your team, or even another consulting firms, to use in order to begin work on your project in a structured and well thought out fashion.

Mentoring Custom Training

There are a lot of choices to be made, a lot of lessons to be learned, and a lot of best practices to find and absorb. CODE Consulting not only explains how to implement your new project, but we help you understand why and when you should make the trade-off to do it a different way. We can work with your team to plan your project and guide you through the difficult parts.

Prototyping Proof of Concept

All software projects include risks and unknowns. Will new technology X really work as advertised? Will technique Y work well for our needs? Will device Z really be able to handle everything we expect it to? Will a planned solution to a known problem really solve everything, and will we be able to implement it as quickly as we hope? These are questions that need to be answered sooner rather than later as failures associated with them could spell disaster for any project. Prototypes and Proof of Concept projects are a good way to provide necessary answers. They are also a good way to start projects using small but significant steps.

(c) by EPS Software Corp. 1993 – 2017

E-Jewelry Software from Microsoft Dynamics NAV – ERP for Jewelry Manufactures, Wholesalers


Microsoft Dynamics NAV 2016

Most companies use just about 25% of the entire ERP software that they purchase simply because most ERP systems are packed with an array of powerful features and functionalities.

But that is where the similarities end. What makes Microsoft Dynamics® NAV 2016’s Role-Tailored User Experience unique, is it’s ability to put all these features at your fingertips easily and quickly, while hiding 90% of the features you don’t need to access out of your site.

Instead, the system promotes the features and actions that you actually use, leaving you with a clean interface and allow you to be even more productive. This is what Role-Tailored User Experience is all about.

Quite often you hear owners complaining about employees wondering in areas inside the company ERP software where they (the employees) have no business whatsoever being in there in the first place. Like sales reps who just need to access the catalogue and the order entry screen but they clearly have no business being in the manufacturing or the financial module for that matter.

Microsoft has solved this problem. Using Microsoft Dynamics NAV, company employees would usually log into a Role Center: Here, they will virtually be working in their very own user profile, seeing only their tasks, what they really need to see only, as the system will be displaying an overview of what they’ve done and what would be next in line. Working from the role center, employees will be more focused to their tasks, well organized, save time and utilize all the important tools that produce desirable results for your business.

About Business Computing

Microsoft Partner | Silver Enterprise Resource Planning (ERP) | See Microsoft PinPoint

Business Computing (BCI), is a Microsoft Partner and a developer of e-Jewelry Software from Microsoft Dynamics™ NAV which is used by over 100 top jewelers worldwide and over 100,000 other businesses worldwide. Nestled in the city of Pasadena along the foothills, about 15 minutes north of Los Angeles in the beautiful Southern California, BCI has been providing (for over 20 years now), a full range of IT services such as consulting, systems design, analysis, development, installation, implementation, training support to the jewelry industry.

Backed by perhaps the most successful software company in the world – Microsoft Corporation, Business Computing prides itself in supporting its clients within a broad spectrum of the industry to include precious metals and high fashion jewelry manufacturers and wholesalers, importers, retailers, findings companies, diamond traders, plating companies and many more.

Who is using e-Jewelry?

Some of the most successful jewelry companies in North America and the world are using e-Jewelry Software from Microsoft Dynamics™ NAV. These companies are successful because e-Jewelry gives them (among many other functionalities), accurate information and instant reports right at their fingertips, increasing efficiency to almost 100%.

May 29, 2017 6:59 am PDT

June 27th, 2016 | Dubai, UAE: Business Computing and Microsoft are proud to welcome yet another successful jeweler (The Dubai based Lausanne Jewellers, LLC.) in the growing family of Microsoft Dynamics NAV e-Jewelry Software users. Read More

February 10th, 2016 | San Francisco, CA: Business Computing and Microsoft are proud to welcome yet another successful jeweler (The California based Derco Fine Jewelers) in the growing family of Microsoft Dynamics NAV e-Jewelry Software users. Read More

February 8th, 2016 | Milpitas, CA: Business Computing and Microsoft are proud to welcome yet another successful jeweler (The California based Make My Jewel) in the growing family of Microsoft Dynamics NAV e-Jewelry Software users. Read More

December 4th, 2015 | Richmond Hill, ON Canada: Business Computing and Microsoft are proud to welcome yet another successful jeweler (The Canadian based BB Impex) in the growing family of Microsoft Dynamics NAV e-Jewelry Software users. Read More

November 20th, 2015 | Albuquerque, NM: Business Computing and Microsoft are proud to welcome yet another successful jeweler (The New Mexico based Kabana, Inc.) in the growing family of Microsoft Dynamics NAV e-Jewelry Software users. Read More

October 5th, 2015 | Los Angeles, CA: Business Computing and Microsoft are proud to welcome yet another successful jeweler (The California based Adrienne Designs) in the growing family of Microsoft Dynamics NAV e-Jewelry Software users. Read More

Microsoft Dynamics™ NAV Integrated Add-Ons (Optional)

. Integrate your vital line-of-business applications quickly and easily.
. Enjoy the freedom to choose among a wide range of optional Microsoft compatible third-party software that runs on the Microsoft technology platform.
Electronic Data Interchange (EDI)

The EDI granules include a logical mapping tool built inside Microsoft Dynamics™ NAV to allow the seamless.

Jet Reports

Do you want a reporting solution that can access every piece of data in your Microsoft Dynamics™ database — including all add-on modules.

BarTender Barcode Software

BarTender is the world’s leading software for designing and printing labels, barcodes and RFID tags. Running stand-alone or integrated.

RFID Software

Integrating with Microsoft Dynamics™ NAV, TracTech™ technology uses Radio Frequency Identification (RFID) technology to.

Business Snapshot Plus

Integrating with Microsoft Dynamics™ NAV, Business Snapshot Plus is a quick calculation of Cash Flow, Sales Projections, Open AR.

E-Commerce Integration

Businesses of every size need to compete effectively online. Magento offers two solutions depending on the size of your business.