Enterprise Request Management #enterprise #request #management, #erm #approach, #erm #strategy, #erm #model,


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Enterprise Request Management

What is ERM?

World-class service delivery today means a relentless focus on customer-centricity–delighting internal and/or external service consumers in the fastest, easiest and most economical manner possible. Frameworks like ITIL, while not dead, have often been applied incorrectly, leading to more frustration than improvement. Service management best practices in the age of the customer need to be more agile, provide greater choice, and demonstrate value.

Enterprise Request Management, or ERM, is a concept that offers fully integrated business process automation delivered in an intuitive user interface, while employing an integrated back-end delivery model that leverages your existing enterprise software investments. This approach ensures cost-effective enterprise service delivery with first-time fulfillment, resulting in lower costs and happier customers.

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To share your thoughts and insights on ERM, join the Enterprise Request Management Group on LinkedIn.

The problem: Misaligned business processes waste money and frustrate customers

In shared-service environments, organizational entities (e.g. functional departments like IT, HR, facilities, marketing, accounting) use various methods to interact with “customers” (internal or external) who need business services. This includes recording and resolving incidents, defining and delivering services, and fulfilling other needs people have in order to be productive in their jobs.

In general, each business support area has its own systems and processes for managing business services delivery. Organizing service delivery in functional silos may seem logical from a departmental perspective, but it leads to inefficiency at the enterprise level. End users are often required to use different systems (for example, a service catalog limited to IT services), or at least different user interfaces, to request business services from different areas. This duplication of effort wastes time and money, creates frustration, and increased training costs.

Self-Service ROI Calculation

In general, each business support area has its own systems and processes for managing business services delivery. Organizing service delivery in functional silos may seem logical from a departmental perspective, but it leads to inefficiency at the enterprise level. End users are often required to use different systems (for example, a service catalog limited to IT services), or at least different user interfaces, to request business services from different areas. This duplication of effort wastes time and money, creates frustration, and increased training costs.

The answer: Enterprise Request Management (ERM)

The Enterprise Request Management (ERM) approach replaces old-style, proprietary request management approaches with an open model that leverages information in existing enterprise applications and data sources for a centralized, efficient way to manage service requests enterprise-wide.

With ERM, business process automation follows a defined flow that assures all necessary tasks are completed in the proper order. It can include simple tasks (e.g. register a user for system access) or more complex tasks such as onboarding a new employee. Automation is applied wherever possible. ERM is an agile approach that enables organizations to augment their existing tools and processes to be more customer-focused.

ERM encompasses the complete request management process from the initial service request through costing and reporting for continuous process improvement.

Benefits of the ERM approach include:

  • Improved User Experience
  • Centralization of Business Services
  • First time and automated fulfillment
  • Leveraging Existing Systems
About Kinetic Data

Kinetic Data creates software that delights our customers, makes them heroes, and transforms both the organization and the people who work there. Kinetic Data has been doing this for 15+ years and the formula is known, repeatable and ready for consumption.

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Workorder software #free #work #order #software,work #order #management,work #order #software,software,work #order #system,


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Work Order Software To Get Everyone On The Same Page

Manage Work Effectively

Efficient
Powerful

Modern Work Order Management

3 Reasons
to choose WorkStraight

Function

WorkStraight is software-as-a-service (SaaS), web based, customizable, and excels at managing work orders (or service requests, maintenance requests, or anything – YOU customize what they’re called). Users can report on task progress, including hours worked and status. Easily link related work orders together and re-open closed work orders. Also, integrated calendar with email notifications helps to keep everyone up to date. Our work order software is perfect for a wide variety of tasks.

Simplicity

Our work order software is easy to use, straightforward, and elegant. We know how important it is to easily integrate new tools into your workflow. WorkStraight gives you powerful tools in a user friendly interface.

Design

WorkStraight is natively mobile friendly and looks great in any browser. It also boasts a clean, easy to understand, and easy to use modern design.

A powerful, yet simple interface, built on a flexible and customizable platform, that fits on any device. All of that coupled with SSL security and friendly support, promises to make WorkStraight an integral part of your team!

Over 10,000 Companies Across Hundreds Of Industries Use Our Work Order Management Software

Facility management, general contractors, software development, computer repair, construction, education, property management, real estate, hospitality, hvac, sales, janitorial, graphic design, health care, logistics, plumbing, government, call center operations, legal, auto repair, fitness, retail, transportation, media, non-profits, and many more.

Use as a Saas web app, free work order software, work order management, and work order software. It’s software, a work order system to create web based work orders. Also includes task management software, calendar, invoice, dispatch software, work order management, work order app, and maintenance software. Software that’s great for general contractors, facility management, property management; or as a work order tracking system. It’s the best work order software, free online work order software, free web based ticket system, and modern work order management software. Send service request, maintenance request, or collaborate.

Who we are

WorkStraight was started as a way to help people get things done – plain and simple. We are a small group of business-minded tech professionals, who believe that all businesses should be empowered to thrive and succeed.

Want it even simpler?


Security Assessment, VAPT, ECSA Training in Bangalore, Chennai, Mumbai, Pune, Delhi, Gurgaon,


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A penetration test is done to evaluate the security of a computer system or network by simulating an attack by a malicious user / hacker. The process involves active exploitation of security vulnerabilities that may be present due to poor or improper system configuration, known and / or unknown hardware or software flaws, or operational weaknesses in process or design.

This analysis is carried out from the position of a potential attacker, to determine feasibility of an attack and the resulting business impact of a successful exploit. Usually this is presented with recommendations for mitigation or a technical solution.

About this workshop

This workshop gives an in-depth perspective of penetration testing approach and methodology that covers all modern infrastructure, operating systems and application environments.

This workshop is designed to teach security professionals the tools and techniques required to perform comprehensive information security assessment.

Participants will learn how to design, secure and test networks to protect their organization from the threats hackers and crackers pose. This workshop will help participants to effectively identify and mitigate risks to the security of their organization s infrastructure.

This 40 hour highly interactive workshop will help participants have hands on understanding and experience in Security Assessment.

A proper understanding of Security Assessment is an important requirement to analyze the integrity of the IT infrastructure.

Expertise in security assessment is an absolute requirement for a career in information security management and could be followed by management level certifications like CISA, CISSP, CISM, CRISC and ISO 27001.

There are many reasons to understand Security Assessment:

  • Prepare yourself to handle penetration testing assignments with more clarity
  • Understand how to conduct Vulnerability Assessment
  • Expand your present knowledge of identifying threats and vulnerabilities
  • Bring security expertise to your current occupation
  • Become more marketable in a highly competitive environment

Therefore this workshop will prepare you to handle VA / PT assignments and give you a better understanding of various security concepts and practices that will be of valuable use to you and your organization.

This workshop will significantly benefit professionals responsible for security assessment of the network / IT infrastructure.

  • IS / IT Specialist / Analyst / Manager
  • IS / IT Auditor / Consultant
  • IT Operations Manager
  • Security Specialist / Analyst
  • Security Manager / Architect
  • Security Consultant / Professional
  • Security Officer / Engineer
  • Security Administrator
  • Security Auditor
  • Network Specialist / Analyst
  • Network Manager / Architect
  • Network Consultant / Professional
  • Network Administrator
  • Senior Systems Engineer
  • Systems Analyst
  • Systems Administrator

Anyone aspiring for a career in Security Assessment would benefit from this workshop. The workshop is restricted to participants who have knowledge of ethical hacking countermeasures.

The entire workshop is a combination of theory and hands-on sessions conducted in a dedicated ethical hacking lab environment.

  • The Need for Security Analysis
  • Advanced Googling
  • TCP/IP Packet Analysis
  • Advanced Sniffing Techniques
  • Vulnerability Analysis with Nessus
  • Advanced Wireless Testing
  • Designing a DMZ
  • Snort Analysis
  • Log Analysis
  • Advanced Exploits and Tools
  • Penetration Testing Methodologies
  • Customers and Legal Agreements
  • Rules of Engagement
  • Penetration Testing Planning and Scheduling
  • Pre Penetration Testing Checklist
  • Information Gathering
  • Vulnerability Analysis
  • External Penetration Testing
  • Internal Network Penetration Testing
  • Routers and Switches Penetration Testing
  • Firewall Penetration Testing
  • IDS Penetration Testing
  • Wireless Network Penetration Testing
  • Denial of Service Penetration Testing
  • Password Cracking Penetration Testing
  • Social Engineering Penetration Testing
  • Stolen Laptop, PDAs and Cell phones Penetration Testing
  • Application Penetration Testing
  • Physical Security Penetration Testing
  • Database Penetration testing
  • VoIP Penetration Testing
  • VPN Penetration Testing
  • War Dialing
  • Virus and Trojan Detection
  • Log Management Penetration Testing
  • File Integrity Checking
  • Blue Tooth and Hand held Device Penetration Testing
  • Telecommunication and Broadband Communication Penetration Testing
  • Email Security Penetration Testing
  • Security Patches Penetration Testing
  • Data Leakage Penetration Testing
  • Penetration Testing Deliverables and Conclusion
  • Penetration Testing Report and Documentation Writing
  • Penetration Testing Report Analysis
  • Post Testing Actions
  • Ethics of a Penetration Tester
  • Standards and Compliance