Contractor Sales Online Training and Live Seminar #electrical #sales #classes, #plumber #sales


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Webinar: How to Recruit and Hire Your Best Team

Do you know the tell tale signs of a rockstar employee? Can you tell which candidates can make lasting results in your company? What are the key factors that differentiate the duds from the studs? Are you creating partners or employees? Join our webinar “How to Recruit and Hire Your Best Team” for business owners to learn the 9 steps in the recruiting and hiring process that can completely change your business. keep reading

Webinar: How to Use Field Service Software for HVAC

Do you ever wish there was a way to diagnose a system and present options without paperwork? Or maybe you want to track your technicians and sales in real time? How awesome would it be to accept a credit card by taking a picture using your phone? Luckily there’s an app for that! Join our webinar “How to Use Field Service Software for HVAC Professionals” to learn how you can save time and make more money in your business today. keep reading

Webinar: Pure Motive Pricing with Rick Picard

Join our webinar with Rick Picard on “Pure Motive Pricing” to get a taste of what you will learn as part our exclusive ContractorSelling.com Super Meeting at Contractor Leadership Live on September 12th in Cleveland, Ohio. This 1-hour session with Rick Picard, the $7 Million Dollar HVAC Salesman and Joe Crisara will go over what pure motive pricing is, the process of how to implement the strategy and how to scale growth. keep reading

Webinar: 5 Day Telephone Training System: Day 3 – CSR Superstar

In our third installment of the 5-Day Telephone Training System – CSR Superstar, we will go over the best practices used for dispatchers when encountering delayed and rescheduled calls. This webinar will teach you how to read and practice scripts, input data for invoices, practice putting customers on hold, handle multiple phone lines, how to transfer calls. keep reading

It’s not hard to find contractors who think they are losing jobs because their competitors have a lower price than them. How many are losing jobs because they lower their price instead of standing firm?That is a question that is much harder to answer. Especially since most people do not want to face the truth. The truth is that you will lose far more sales with a lower price or worse yet, by lowering the price you have already given than they ever will by having a higher price than your competitors. keep reading

Hour of Sales Power: Letting Your Buyer Sell You

Join our special webinar with guest Joe Lucanie of Patriot Electric to learn how your prospects can be influenced to not only sell themselves, but also sell YOU! You will discover the strategies and results of leaving your proposal behind, the best language to use when presenting, and life-changing tactics to close the deal! Tune in on Thursday, July 13th at 5:00 p.m. keep reading


Cerberus Helpdesk Download Linux – Softpedia Linux #cerberus #helpdesk, #download #cerberus #helpdesk,


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Cerberus Helpdesk or Cerb is a web-based commercial, platform-independent and open source email response system that is easy to integrate, customize and extend. It was created to decrease the need for time-consuming and redundant human interaction with customers.

Originally written as a trouble ticket system, Cerberus Helpdesk helps your sales, billing or support departments to be able to easily and quickly interact with inbound customer email inquiries. With more 12 years of continuous innovation, Cerb has been successfully deployed on over 18,000 organizations.

Features at a glance

Key features include email fetch and retrieve support, adaptive anti-spam engine, web-based support portal, service level agreements, due date management and schedules, email templates, as well as a comprehensive knowledge base.

When using Cerb, your employees will be able to work efficiently, capture feedback and collaborate with customers better, from anywhere in the world, automate workflow, flag opportunities, share expert knowledge, stay informed, build shared workspaces, manage tasks, reply to huge number of emails, as well as to remember anything about anyone.

Pricing and availability

While you will be able to download a free trial of Cerb, or grab the latest source code from GitHub and compile it yourself, pricing starts from 252 USD (202 EUR) per seat if you install the software on your hardware, as well as 25 USD (20 EUR) per month per seat if you host Cerberus Helpdesk in the cloud.

Supported operating systems and requirements

At the moment, Cerberus Helpdesk has been successfully tested with numerous GNU/Linux distributions, as well as with the BSD, Mac OS X and Microsoft Windows operating systems. It supports the Apache, Nginx or IIS web servers, the MySQL 5.0 or newer database server, and PHP 5.3 or newer, which should have the gd, mysql, mailparse, imap, dom, json, spl and mbstring extensions installed. The xcache and memcache PHP extensions are recommended.

New in Cerberus Helpdesk 7.0.4:

  • We design major functionality updates with backwards compatibility in mind — both technically and conceptually. This means that when you update between two versions in the same generation (e.g. 6.8 to 6.9), you can expect your environment to still meet the same system requirements, and your workers should still feel completely familiar with how the interface and common functionality works.
  • Every two years or so, we plan and release a generational update. Those are the milestone where we allow ourselves to break backwards compatibility. We remove features and concepts that have been deprecated by new improvements along the way, and we introduce new features and concepts based on thousands of ongoing discussions with the community and several more years of accumulated experience. Generational updates may be a bit more disruptive than typical updates, but they are where Cerb takes big leaps forward.
  • Each generation of Cerb has had a central theme:
  • In 4.x, the theme was a clean slate. We completely rewrote Cerb from scratch to use modern design principles, to be highly stable and secure, to enable a much faster pace of development, and to be extensible through plugins with our Devblocks framework.

Read the full changelog


Make A Plan #emergency #response #plan #ppt


Make A Plan

Emergency Communication Plan

This page explains what an emergency communication plan is and why you should make one. It also provides tips and templates on how to make a plan.

Why Make a Plan

Your family may not be together if a disaster strikes, so it is important to think about the following situations and plan just in case. Consider the following questions when making a plan:

  • How will my family/household get emergency alerts and warnings ?
  • How will my family/household get to safe locations for relevant emergencies?
  • How will my family/household get in touch if cell phone, internet, or landline doesn’t work?
  • How will I let loved ones know I am safe?
  • How will family/household get to a meeting place after the emergency?

Download and Print a Plan

Here is a template that you can download, print, and fill out:

Here are a few easy steps to start your emergency communication plan:

  1. Understand how to receive emergency alerts and warnings. Make sure all household members are able to get alerts about an emergency from local officials. Check with your local emergency management agency to see what is available in your area, and learn more about alerts by visiting: www.ready.gov/alerts .
  2. Discuss family/household plans for disasters that may affect your area and plan where to go. Plan together in advance so that everyone in the household understands where to go during a different type of disaster like a hurricane, tornado, or wildfire.
  3. Collect information. Create a paper copy of the contact information for your family that includes:
  • phone (work, cell, office)
  • email
  • social media
  • medical facilities, doctors, service providers
  • school
  1. Identify information and pick an emergency meeting place. Things to consider:
  • Decide on safe, familiar places where your family can go for protection or to reunite.
  • Make sure these locations are accessible for household members with disabilities or access and functional needs.
  • If you have pets or service animals, think about animal-friendly locations.

Examples of meeting places:

  • In your neighborhood: A mailbox at the end of the driveway, or a neighbor’s house.
  • Outside of your neighborhood: library, community center, place of worship, or family friend’s home.
  • Outside of your town or city: home of a relative or family friend. Make sure everyone knows the address of the meeting place and discuss ways you would get there.
  1. Share information. Make sure everyone carries a copy in his or her backpack, purse, or wallet. You should also post a copy in a central location in your home, such as your refrigerator or family bulletin board.
  2. Practice your plan. Have regular household meetings to review your emergency plans, communication plans and meeting place after a disaster, and then practice, just like you would a fire drill.

Related Content


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Crisis Management #crisis #management,emergency #response,infographic,world #food #programme,emergency #management,disaster #management #system,emergency #management #system,ics,incident


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Meet this Blog s Co-Hosts

Jonathan L. Bernstein, president of Bernstein Crisis Management, Inc. has more than 25 years of experience in all aspects of crisis management – crisis response, vulnerability assessment, planning, training and simulations.[Read more. ]

Erik Bernstein is vice president of Bernstein Crisis Management. Erik started with BCM in 2009 as a writer and subsequently became social media manager for the consultancy itself as well as for a number of BCM clients before moving to the VP position. [Read more. ]

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